AML Client Services Specialist: Onboarding & Compliance

ACCA Careers; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

Northern Trust is seeking an AML Client Services Specialist in Ireland to act as a key point of contact for clients, investors, and internal stakeholders. The role focuses on AML compliance, onboarding support, and high-quality client service across transfer agency workflows.

The ideal candidate will bring client-facing experience in financial services, strong communication skills, and deep knowledge of AML-related processes to ensure accurate, timely responses and risk-aware service delivery.

Qualifications

• Proven experience in a client-facing role within Financial Services, Transfer Agency, AML, Fund Administration, or a related environment.
• Strong commitment to delivering outstanding client service and building trusted stakeholder relationships.
• Excellent verbal and written communication skills with the ability to explain complex information clearly and professionally.
• Demonstrated ability to manage client expectations, resolve issues effectively, and deliver positive outcomes.
• Strong interpersonal and relationship-management skills, with the confidence to engage with clients and senior stakeholders.
• In-depth understanding of AML, investor servicing, or Transfer Agency processes.

Responsibilities

• Deliver a high-quality client service experience by responding to client, investor, and internal stakeholder enquiries in a timely, professional, and solutions-focused manner.
• Build and maintain strong relationships with clients and business partners, acting as a trusted contact for AML and Transfer Agency-related matters.
• Manage and resolve complex client queries, escalations, and exceptions, ensuring issues are investigated thoroughly and brought to an effective resolution.
• Support investor onboarding and document management activities, ensuring AML and regulatory requirements are met while providing excellent client support.
• Collaborate with internal teams, financial institutions, and third-party providers to deliver seamless service and positive client outcomes.
• Oversee the processing and quality review of investor transactions, ensuring adherence to client expectations, regulatory obligations, and operational standards.
• Identify opportunities to enhance the client experience and contribute to process improvements that increase efficiency and service quality.
• Prepare and review client and operational reporting, ensuring accuracy, quality, and compliance with regulatory requirements.
• Share technical expertise, mentor colleagues, and contribute to a culture of continuous learning, collaboration, and service excellence.
• Act as a subject matter expert on AML and Transfer Agency activities, supporting both clients and internal stakeholders on complex matters.

Skills

Client-facing experience

Financial services AML

Communication skills

Issue resolution

Relationship management

AML/Transfer Agency processes

Job description

Northern Trust is seeking an AML Client Services Specialist in Ireland to act as a key point of contact for clients, investors, and internal stakeholders. The role focuses on AML compliance, onboarding support, and high-quality client service across transfer agency workflows.

The ideal candidate will bring client-facing experience in financial services, strong communication skills, and deep knowledge of AML-related processes to ensure accurate, timely responses and risk-aware service delivery.