AML-Client Services Specialist (Limerick or Dublin)

ACCA Careers; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

Northern Trust is seeking an AML Client Services Specialist in Ireland to act as a key point of contact for clients, investors, and internal stakeholders. The role focuses on AML compliance, onboarding support, and high-quality client service across transfer agency workflows.

The ideal candidate will bring client-facing experience in financial services, strong communication skills, and deep knowledge of AML-related processes to ensure accurate, timely responses and risk-aware service delivery.

Qualifications

• Proven experience in a client-facing role within Financial Services, Transfer Agency, AML, Fund Administration, or a related environment.
• Strong commitment to delivering outstanding client service and building trusted stakeholder relationships.
• Excellent verbal and written communication skills with the ability to explain complex information clearly and professionally.
• Demonstrated ability to manage client expectations, resolve issues effectively, and deliver positive outcomes.
• Strong interpersonal and relationship-management skills, with the confidence to engage with clients and senior stakeholders.
• In-depth understanding of AML, investor servicing, or Transfer Agency processes.

Responsibilities

• Deliver a high-quality client service experience by responding to client, investor, and internal stakeholder enquiries in a timely, professional, and solutions-focused manner.
• Build and maintain strong relationships with clients and business partners, acting as a trusted contact for AML and Transfer Agency-related matters.
• Manage and resolve complex client queries, escalations, and exceptions, ensuring issues are investigated thoroughly and brought to an effective resolution.
• Support investor onboarding and document management activities, ensuring AML and regulatory requirements are met while providing excellent client support.
• Collaborate with internal teams, financial institutions, and third-party providers to deliver seamless service and positive client outcomes.
• Oversee the processing and quality review of investor transactions, ensuring adherence to client expectations, regulatory obligations, and operational standards.
• Identify opportunities to enhance the client experience and contribute to process improvements that increase efficiency and service quality.
• Prepare and review client and operational reporting, ensuring accuracy, quality, and compliance with regulatory requirements.
• Share technical expertise, mentor colleagues, and contribute to a culture of continuous learning, collaboration, and service excellence.
• Act as a subject matter expert on AML and Transfer Agency activities, supporting both clients and internal stakeholders on complex matters.

Skills

Client-facing experience

Financial services AML

Communication skills

Issue resolution

Relationship management

AML/Transfer Agency processes

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

The AML Client Services Specialist acts as a key point of contact for clients, investors, and internal stakeholders, delivering an exceptional service experience while ensuring compliance with AML and Transfer Agency requirements.

The role combines strong client relationship management skills with operational expertise, supporting clients through complex queries, regulatory requirements, and onboarding activities.

The successful candidate will demonstrate a proactive, solution-oriented approach, balancing service excellence with risk and control responsibilities

Responsibilities

• Deliver a high-quality client service experience by responding to client, investor, and internal stakeholder enquiries in a timely, professional, and solutions-focused manner.
• Build and maintain strong relationships with clients and business partners, acting as a trusted contact for AML and Transfer Agency-related matters.
• Manage and resolve complex client queries, escalations, and exceptions, ensuring issues are investigated thoroughly and brought to an effective resolution.
• Support investor onboarding and document management activities, ensuring AML and regulatory requirements are met while providing excellent client support.
• Collaborate with internal teams, financial institutions, and third-party providers to deliver seamless service and positive client outcomes.
• Oversee the processing and quality review of investor transactions, ensuring adherence to client expectations, regulatory obligations, and operational standards.
• Identify opportunities to enhance the client experience and contribute to process improvements that increase efficiency and service quality.
• Prepare and review client and operational reporting, ensuring accuracy, quality, and compliance with regulatory requirements.
• Share technical expertise, mentor colleagues, and contribute to a culture of continuous learning, collaboration, and service excellence.
• Act as a subject matter expert on AML and Transfer Agency activities, supporting both clients and internal stakeholders on complex matters.

The ideal candidate should have a fair amount of the following skills & experience:

• Proven experience in a client-facing role within Financial Services, Transfer Agency, AML, Fund Administration, or a related environment.
• Strong commitment to delivering outstanding client service and building trusted stakeholder relationships.
• Excellent verbal and written communication skills with the ability to explain complex information clearly and professionally.
• Demonstrated ability to manage client expectations, resolve issues effectively, and deliver positive outcomes.
• Strong interpersonal and relationship-management skills, with the confidence to engage with clients and senior stakeholders.
• In-depth understanding of AML, investor servicing, or Transfer Agency processes.

Work Authorization

Applicants must have the right to work in Ireland at the time of application and for the duration of employment.

Please note that Northern Trust is unable to provide employment permit sponsorship for this role. This includes Critical Skills Employment Permits, General Employment Permits, Intra-Company Transfer Employment Permits, Stamp 1G permissions, and other employment permits under Irish immigration frameworks.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.