AI & Transformation Delivery Lead (Remote)

HRM Search Partners

Waterford

Remote

EUR 85.000 - 110.000

Vollzeit

Vor 2 Tagen

Sei unter den ersten Bewerbenden

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Zusammenfassung

HRM has been retained to appoint a Technical Delivery Lead - AI & Transformation for an international organisation investing heavily in AI, automation and digital transformation. The role centers on delivering next‑generation AI and automation solutions with emphasis on conversational AI, voice tech and digital customer engagement.

Working within the AI & Transformation function, you will own technical delivery from design through development, integration, testing and deployment, combining

Qualifikationen

Experience delivering automation or digital transformation projects.
Ability to translate architectures into delivery plans and manage risk.
Strong stakeholder management and mentoring skills.

Aufgaben

Lead end-to-end technical delivery of AI and transformation initiatives across projects.
Translate requirements into detailed technical plans and ensure feasible architectures.
Hands-on development, prototyping, integration and troubleshooting in contact centre tech.
Mentor automation engineers and establish development standards.
Collaborate with stakeholders, partners and clients to deliver live solutions.
Evaluate new AI technologies to improve performance and customer experience.
Develop scalable delivery playbooks for rapid AI-enabled deployments.
Ensure smooth transition into live operations with documentation and support.

Kenntnisse

Delivery leadership

Stakeholder management

Mentoring engineers

Communications

Healthcare/regulated experience

Tools

Genesys Cloud

CCaaS platforms

Genesys Architect

APIs & integrations

Generative AI

Jobbeschreibung