AI-First Product Owner - Customer Operations (Global)

Joinimagine; Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

Allianz Partners Health is seeking a Senior Product Owner for Customer Operations to lead an AI-first squad across multiple regions. The role requires deep knowledge of customer contact centres and strong experience delivering product-based solutions with cross-functional teams.

You will shape the product strategy, translate business goals into actionable stories, and collaborate with vendors and internal stakeholders to drive fast, compliant delivery.

Qualifications

• Extensive experience in international customer operations.
• Ability to lead in a product-based delivery model.
• Strong AI, analytics, and digital platforms knowledge.

Responsibilities

• Own and drive the design, development, and continuous improvement of AI-embedded digital solutions for Customer Operations across Allianz Partners Health globally
• Lead the squad as the business voice — setting direction, defining priorities, and ensuring delivery at speed using agile methodology
• Translate complex business requirements into detailed user stories, acceptance criteria, business rules, and a prioritised backlog
• Partner with internal stakeholders and external vendors to execute discovery, testing, and rollout activities across multiple regions
• Ensure digital solutions meet operational objectives, integrate effectively with existing platforms, and scale internationally
• Maintain a clear product roadmap driven by performance metrics, operational feedback, compliance requirements, and user insights
• Champion AI-driven transformation by demonstrating clear business value and measurable adoption outcomes
• Build a strong internal and external network to ensure early awareness of new and emerging technologies with practical business application

Skills

Customer operations

AI technologies

Stakeholder management

Agile delivery

Product ownership

Cross-functional

Digital transformation

Change management

Data analytics

Vendor collaboration

Education

Process Engineering

IT qualification

Business operations

Job description

Allianz Partners Health is seeking a Senior Product Owner for Customer Operations to lead an AI-first squad across multiple regions. The role requires deep knowledge of customer contact centres and strong experience delivering product-based solutions with cross-functional teams.

You will shape the product strategy, translate business goals into actionable stories, and collaborate with vendors and internal stakeholders to drive fast, compliant delivery.