Aftersales Advisor

COGAN'S GARAGE LIMITED; Carrigaline; On-site; EUR 30,000 - 42,000; Full time

Job summary

COGAN'S GARAGE LIMITED in Carrigaline, Cork Road, is seeking an Aftersales Advisor to support Service and Parts and deliver top-tier customer experience. You will welcome customers, book servicing, prepare repair orders, liaise with workshop, and keep customers informed throughout the process.

We value accuracy, organisation and a positive attitude, with Toyota manufacturer training and development opportunities available to grow your career in a world‑leading automotive brand.

Qualifications

• Experience in Aftersales or Service Advisor role within the motor industry is preferred.
• Strong organisational skills and attention to detail essential.
• Excellent communication skills and a customer‑focussed approach.

Responsibilities

• Welcome customers and provide a warm, professional first point of contact.
• Schedule vehicle servicing, maintenance, repairs and warranty appointments.
• Prepare accurate repair orders and job cards.
• Liaise with workshop technicians and the Parts Department to ensure timely repairs and correct parts.
• Keep customers informed throughout the repair process and explain any additional work.
• Assist with parts enquiries and orders for retail and trade customers.
• Monitor stock levels to meet workshop demand and maintain relationships with suppliers.
• Process invoices, warranty documentation and all associated administration accurately.
• Promote Toyota service plans, genuine parts and other aftersales products.

Skills

Customer service

Communication

Attention to detail

Organisational skills

Team player

Job description

COGAN'S OF CARRIGALINE, Cork Road, Carrigaline, Co. Cork, P43 WK49

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Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit.Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

As an authorised Toyota dealership, we are committed to delivering exceptional customer service at every stage of the ownership journey. We are looking for a professional, organised and customer-focused Aftersales Advisor to join our busy Aftersales team.This is a varied role supporting both our Service and Parts Departments, ensuring our customers receive an outstanding experience from the moment they book their vehicle in through to collection. Working closely with our technicians and parts team, you will play a key role in maintaining the high standards our customers expect from the Toyota brand.Key ResponsibilitiesWelcome customers and provide a warm, professional first point of contact.Schedule vehicle servicing, maintenance, repairs and warranty appointments.Prepare accurate repair orders and job cards.Liaise with workshop technicians and the Parts Department to ensure repairs are completed efficiently and the correct parts are available.Keep customers informed throughout the repair process, providing updates and explaining any additional work required.Assist with parts enquiries and orders, supporting both retail and trade customers where required.Monitor and maintain appropriate stock levels to meet customer and workshop demand.Build and maintain strong working relationships with Toyota Ireland and suppliersProcess invoices, warranty documentation and all associated administration accurately.Promote Toyota service plans, genuine Toyota parts, accessories and other aftersales products where appropriate.What We're Looking ForYou will ideally have:Experience in an Aftersales, Service Advisor, Parts Advisor or customer service role within the motor industry though this is not essentialA high level of accuracy and attention to detailGood organisational skills and the ability to manage multiple tasks in a busy environment.A positive attitude with the ability to work both independently and as part of a team.A willingness to learn and participate in Toyota manufacturer training and development programmes.Fluent written and spoken EnglishWhy Join Us?We value our people and believe in investing in their development. In return, we offer:Competitive salaryOngoing Toyota manufacturer training and professional development.Employee Assistance Programme.A friendly, supportive and professional working environment.If you are passionate about delivering excellent customer service and would like to build your career with one of the world's leading automotive brands, we would love to hear from you.

• Sector: wholesale and retail trade; repair of motor vehicles and motorcycles

Career Level

• Entry Level