Afternoon/Evening Supervisor

Aramark; Cork; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

Aramark in Cork is seeking a Front of House Catering Supervisor to lead a fast-paced catering operation and deliver exceptional customer experiences. The role focuses on service excellence, food safety, and team development in a busy hospitality environment.

You will supervise front of house teams, ensure brand standards and SOPs are followed, handle daily administration, and drive continuous improvements in guest satisfaction.

Qualifications

• Minimum 1 year in a supervisory or assistant management role within a café, coffee shop, restaurant, catering, or hospitality environment.
• Excellent customer service skills with a passion for delivering exceptional customer experiences.
• Strong leadership skills with experience motivating and developing teams.
• Fluent English with excellent verbal and written communication skills.
• HACCP and Food Safety trained with a strong understanding of food hygiene and compliance requirements.
• Experience in cash handling and cash management.
• Good computer literacy and administration skills.
• Strong organisational and problem-solving abilities.
• Ability to work independently and meet deadlines in a fast-paced environment.
• Excellent attention to detail and commitment to high standards.

Responsibilities

• Provide excellent customer service to all clients and customers.
• Ensure front of house areas are merchandised in line with site SOPs and brand standards.
• Support the smooth day-to-day operation of the catering facility. Handle customer requests, feedback, and complaints professionally and effectively.
• Complete weekly administration and bookwork requirements.
• Manage cash handling and cash reconciliation procedures.
• Maintain the highest standards of cleanliness, presentation, and front of house appearance. Implement and adhere to HACCP procedures and Health & Safety regulations.
• Ensure food hygiene, health and safety, and HACCP standards are consistently maintained. Lead, motivate, and support team members to achieve operational excellence.
• Assist with merchandising, promotions, and marketing initiatives where required.
• Carry out any additional reasonable duties as required to meet operational needs.

Skills

Customer service

Leadership

Fluent English

HACCP Training

Cash handling

Computer literacy

Organisation

Problem solving

Attention to detail

Independence

Job description

Aramark is a leading service and solutions provider, delivering award-winning food, facilities management, and hospitality services across Ireland. We are passionate about creating exceptional experiences for our clients, customers, and communities every day.

We are currently seeking a motivated and customer-focused Front of House Catering Supervisor to join our team. This is an excellent opportunity for an experienced hospitality professional who thrives in a fast-paced environment, has a passion for delivering outstanding customer service, and enjoys leading and developing teams.

The successful candidate will play a key role in ensuring the smooth day-to-day operation of our catering facility while maintaining the highest standards of food safety, presentation, and customer experience.

Job Responsibilities

Provide excellent customer service to all clients and customers.

Ensure front of house areas are merchandised in line with site SOPs and brand standards.

Support the smooth day-to-day operation of the catering facility.Handle customer requests, feedback, and complaints professionally and effectively.

Complete weekly administration and bookwork requirements.

Manage cash handling and cash reconciliation procedures.

Maintain the highest standards of cleanliness, presentation, and front of house appearance.Implement and adhere to HACCP procedures and Health & Safety regulations.

Ensure food hygiene, health and safety, and HACCP standards are consistently maintained.Lead, motivate, and support team members to achieve operational excellence.

Assist with merchandising, promotions, and marketing initiatives where required.Support continuous improvement initiatives to enhance the customer experience.

Carry out any additional reasonable duties as required to meet operational needs.

Qualifications

Minimum of 1 year's experience in a supervisory or assistant management role within a café, coffee shop, restaurant, catering, or hospitality environment.

Excellent customer service skills with a passion for delivering exceptional customer experiences.

Strong leadership skills with experience motivating and developing teams.

Fluent English with excellent verbal and written communication skills.

HACCP and Food Safety trained with a strong understanding of food hygiene and compliance requirements.

Experience in cash handling and cash management.Good computer literacy and administration skills.

Strong organisational and problem-solving abilities.Ability to work independently and meet deadlines in a fast-paced environment.

Excellent attention to detail and commitment to high standards.