Admissions Assistant - Patient Access

FHLB Des Moines; Limerick; On-site; EUR 32,000 - 49,000; Full time

Job summary

Bon Secours Hospital Limerick is seeking an Admissions Administrator to ensure smooth booking and admission of patients, coordinating with consultants and hospital teams. The role emphasizes quality, care, compassion and professional communication.

The position is full-time on a one-year fixed-term contract, with 35 hours per week and a clerical salary scale (€31,618 - €48,927) dependent on experience. Strong data entry and patient service skills are essential.

Qualifications

• Leaving Certificate or equivalent
• Minimum 2 years’ experience in an administration function
• Previous secretarial/administrative healthcare experience advantageous
• Previous cash handling experience
• Customer service oriented with professional communication
• Strong teamwork and relationship-building skills
• Ability to multitask within a team environment
• Experience using Patient Management Systems desirable
• Knowledge of private health insurance claims and billing desirable

Responsibilities

• Ensure booking and admission of scheduled patients is seamless for patients, hospital and consultants
• Provide excellent telephone and in-person service with accurate data entry
• Support Patient Access Team and contribute to department goals

Skills

Telephone manner

Communication

Interpersonal skills

Cash handling

Patient Management System

Health insurance knowledge

Multitasking

Teamwork

Education

Leaving Certificate or equivalent

Job description

As part of Ireland’s largest private hospital group, Bon Secours Health System operates across the country, with over 4,000 staff members and a commitment to delivering compassionate, world-class healthcare. This new hospital in Limerick forms a key part of our ongoing investment in healthcare infrastructure, supporting our mission to provide advanced medicine and exceptional care to our patients. The hospital offers a wide range of specialist services, from cardiology to ophthalmology, and will play a pivotal role in enhancing healthcare provision in the Mid-West. We are still recruiting exceptional people to join our team as we continue to expand our services at our new state-of-the-art hospital.

Exciting Career Opportunity!

Admissions Administrator - Patient Access Bon Secours Hospital Limerick are pleased to invite applications for the position of Admissions Administrator.

The successful candidate will be responsible for ensuring the booking & admission of a scheduled patient is a seamless experience for the patient, the hospital and the Consultant and reflective of an environment where quality, respect, caring and compassion are at the center of all we do.

Post: Full-time - 1 year Fixed Term Contract

Hours of work: 35 hours per week, flexibility around working days and times is an inherent part of this role.

Remuneration: Grade 111 Clerical Scale €31,618 - €48,927 dependent on relevant experience.

The position would suit a self-motivated person with an ability to work effectively as part of a team. You must have a good telephone manner, excellent communication and interpersonal skills, be flexible, hard-working and efficient. Attention to detail is paramount in this role.

Eligibility Criteria

• Leaving Certificate or equivalent
• Have a minimum 2 years’ experience in an administration function
• Previous secretarial / administrative experience in a healthcare setting would be advantageous
• Previous Cash Handling experience
• Must be customer service orientated and maintain professional communication with patients, visitors and staff
• Possess the interpersonal skills to facilitate working effectively in a team ensuring strong relationship building and the ability to achieve department goals and objectives
• Ability to multitask within a team environment
• Previous experience using Patient Management Systems is desirable
• A good working general knowledge of private health insurance claims and billing is desirable

To practice within and support the Bon Secours Mission and Values, policies, procedures, guidelines and new initiatives as directed / introduced by the hospital.

Informal enquiries to: Ms Eimear Byrnes Patient Access Team Lead eby [e-mail]

Panel: A panel may be formed from which future vacancies will be filled.

Bon Secours Health System is an equal opportunities employer. Our values of Human Dignity, Compassion, Stewardship, Service and Integrity guide everything we do.

We are committed to fostering an inclusive and supportive workplace where all employees have the opportunity to thrive.

We welcome applications from individuals of all backgrounds, abilities and perspectives, and provide reasonable accommodations throughout the recruitment process.

As Ireland’s largest independent hospital group, Bon Secours Health System is renowned for the quality of its service provision coupled with a rich tradition in healthcare.

Bon Secours Health System CLG is a not-for-profit organisation with its mission centred on providing compassionate, world class medical treatment to all those it serves.

With more than 4,000 staff, 500 leading consultants, Bon Secours treats more than 400,000 patients annually in its five modern acute hospitals in Cork, Galway, Limerick, Tralee and Dublin as well as a Care Village in Cork.

Bon Secours Health System is internationally accredited by the Joint Commission International Accreditation Standards for Hospital (JCI), the leading organisation in the international accreditation of hospitals for quality and patient safety.