Patient Services Supervisor Grade V

FHLB Des Moines; Dublin; On-site; EUR 52,000 - 64,000; Full time

Job summary

Bon Secours Health System is seeking a Patient Services Supervisor (Clerical Officer Grade V) to lead administration across Patient Services. You will drive KPI delivery for cash collections, insurance validation, and patient satisfaction, while promoting the organisation’s values and ethos.

You will oversee workflow, staff rosters, training, and SOP development, ensuring high standards, quality patient experience, and compliant operations across departments.

Qualifications

• Leaving Certificate or equivalent.
• Level 6 qualification or higher preferred.
• Minimum 2 years healthcare environment experience.
• Experience managing a complex service.
• Experience delivering change in a complex setting.
• Excellent people management and communications skills.

Responsibilities

• Provide timely and accurate information to hospital management and clinicians.
• Prepare, analyse, and present weekly, monthly, and ad-hoc reports.
• Liaise with departments to meet priorities and optimise capacity.
• Set and deliver targets for registration, cash collections, and data entry.
• Conduct performance reviews and oversee leave and payroll compliance.
• Handle escalated queries and manage patient/client communications.
• Ensure Health & Safety compliance in all practices.

Skills

People management

Communication

Leadership

Time management

Problem-solving

Confidentiality

MS Office

Hospital systems

Education

Leaving Certificate

Level 6 or higher qualification

Tools

iPIMS

Claimsure

Softworks

RIS

PACS

Job description

Job Title

Patient Services Supervisor (Clerical Officer Grade V)

Contract Type

Full-Time, Specified Purpose

Reporting to

Patient Services Manager

Job Purpose

To ensure that the patient admission process is a seamless experience for the patient, the Hospital, and the Consultant, and is reflective of an environment where quality, respect, care, and compassion are at the centre of all we do.

Job Summary

The Patient Services Supervisor is responsible and accountable for managing the operations of administration staff within Patient Services. The role requires delivery of KPIs across HR, cash collections, insurance validations, and patient satisfaction. The post holder will support, lead, and proactively implement new initiatives, always promoting the Bon Secours Mission, Values, and Ethos.

Principal Duties and Responsibilities

Management & Reporting

• Provide timely and accurate information to hospital management and clinicians.
• Prepare, analyse, and present weekly, monthly, and ad-hoc reports.
• Assist in formulating and implementing new initiatives.
• Contribute to achieving immediate and long-term organisational objectives.

Staff Planning & Operations

• Liaise with inpatient, day case, and outpatient departments, consultants, and staff to ensure priorities are met.
• Optimise use of bed, theatre, and outpatient diagnostic capacity.
• Plan, organise, and oversee daily workflow in Patient Services Points.
• Set and deliver achievable targets (timely registration, cash collections, accurate data entry).
• Manage staff rosters to ensure safe staffing levels and positive patient experiences.

Staff Training & Development

• Orientate, supervise, and delegate workload effectively.
• Devise and update SOPs to standardise processes across Patient Services.
• Train, mentor, and upskill staff.
• Foster a culture of participation, mentoring, and employee development.
• Ensure team compliance with mandatory training requirements.

Finance

• Minimise credit exposure by reviewing patient accounts and liaising with patients.
• Ensure departmental billing accuracy and timely resolution of queries.

People Management

• Conduct performance reviews and identify staff development needs.
• Oversee annual leave, time & attendance, and payroll compliance.
• Promote teamwork and collaboration across Patient Services departments.
• Provide cross-cover for fellow Grade V Supervisors.

General Duties

• Handle escalated patient, consultant, and GP queries.
• Address patient complaints with professionalism and care.
• Develop effective working relationships with other departments.
• Uphold Health & Safety regulations in all work practices.

Managing & Delivering Results

• Excellent organisational and time management skills.
• Ability to deliver efficiencies and adapt to a rapidly changing environment.
• Strong prioritisation skills to meet competing deadlines.
• Consistent achievement of KPIs, including: 95% Daily Cash Collection
• 100% Insurance Collection
• 100% Patient Insurance Validation
• 98% Mandatory Training Completion (team)
• 100% Safeguarding & Children First Compliance
• 98% Performance Reviews completed on time
• Development and delivery of induction and training programmes.

Job Particulars

• Hours: 35 hours per week, Monday–Saturday
• Shift Cover: 06:45 to 17:30 (flexibility required)

ESSENTIAL QUALIFICATIONS

• Leaving Certificate (or equivalent)

DESIRABLE QUALIFICATIONS

• Level 6 or higher qualification

ESSENTIAL EXPERIENCE

• Experience managing and delivering a complex service
• Excellent people management skills
• Minimum 2 years’ healthcare environment experience
• Experience working with multiple stakeholders
• Experience delivering change in a complex setting

DESIRABLE EXPERIENCE

• Previous Team Lead or Supervisor role

ESSENTIAL SKILLS

• Effective problem-solving
• Strong knowledge of medical terminology
• Excellent communication & interpersonal skills
• Ability to handle confidential information
• Leadership, flexibility, and organisational ability
• Proficiency in MS Office & hospital systems
• Strong time management
• Ability to adapt to change
• Commitment to patient-centred outcomes

DESIRABLE SKILLS

• Knowledge of iPIMS, Claimsure, Softworks, RIS, PACS

CLOSING DATE FOR RECEIPT OF APPLICATIONS

11TH SEPTEMBER 2026

Bon Secours Health System Equal Opportunity Statement

Bon Secours Health System is an equal opportunities employer. Our values of Human Dignity, Compassion, Stewardship, Service and Integrity guide everything we do. We are committed to fostering an inclusive and supportive workplace where all employees have the opportunity to thrive. We welcome applications from individuals of all backgrounds, abilities and perspectives, and provide reasonable accommodations throughout the recruitment process.

About Bon Secours Health System

As Ireland’s largest independent hospital group, Bon Secours Health System is renowned for the quality of its service provision coupled with a rich tradition in healthcare. Bon Secours Health System CLG is a not-for-profit organisation with its mission centred on providing compassionate, world class medical treatment to all those it serves. With more than 4,000 staff, 500 leading consultants, Bon Secours treats more than 400,000 patients annually in its five modern acute hospitals in Cork, Galway, Limerick, Tralee and Dublin as well as a Care Village in Cork. Bon Secours Health System is internationally accredited by the Joint Commission International Accreditation Standards for Hospital (JCI), the leading organisation in the international accreditation of hospitals for quality and patient safety.