Administrator - Customer Support/Operations

Canada Life UK; Ireland; Hybrid; EUR 28,000 - 36,000; Full time

Job summary

Irish Life is seeking an Administrator - Customer Support/Operations to join our City Centre offices in a hybrid role. This full-time, 9 month fixed-term contract will involve administering business processes and delivering high-quality customer service to our customers.

The successful candidate will handle inquiries across multiple channels, use Word, Excel and Outlook, and work with colleagues to meet deadlines and SLAs.

Qualifications

• Excellent communication skills, both verbal and written, with multi-channel customer contact.
• Strong ability to handle and resolve queries professionally.
• Proficient in Word, Excel and Outlook and able to learn new systems.

Responsibilities

• Administering business processes and providing customer service.
• Handling and resolving customer queries efficiently.
• Providing general administration to support the business.

Skills

Excellent communication

Customer service

Team player

Time management

Adaptability

Tools

Word

Excel

Outlook

Job description

Administrator - Customer Support/Operations

Canada Life UK Full Time

Posted 2 days ago

Job Viewed

Job Description

Full time

This job is with Canada Life UK, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

• Full Time 9 month Fixed Term Contract position
• Hybrid role based in our City Centre offices

What we offer

We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.

At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland's financial, physical, and mental well-being.

We believe in doing the right thing -acting with integrity and making fair, responsible decisions. We aim high , setting ambitious goals and constantly find better ways to innovate and improve. Our customers are at the heart of everything we do , and we are dedicated to understanding their needs and exceeding their expectations. We believe that as a team we work best together , in a supportive, collaborative environment where every idea and contribution is valued.

If our company values resonate with you, we'd love to hear from you.

Full Time 9 month Fixed Term Contract position

Hybrid role based in our City Centre offices

Role Overview

The successful candidates will play a key role in providing high quality customer service and business support to our retiring customers. These roles are both interesting and challenging and involve:

• Administering business and providing customer service
• Handling and resolving customer queries in an efficient and professional manner.
• Providing general administration to support the business.

What you will need to be successful in the role

• Excellent communication skills, both verbal and written, as you will engage with our customers through multiple channels (phone, email).
• A good working knowledge of Word, Excel and Outlook, along with an ability to work with multiple systems, and to learn and adapt to new ones.
• A strong drive for results, with a focus on consistently meeting and at times exceeding deadlines, targets and SLAs.
• A strong team spirit with a passion and drive to help our customers, and to deliver a best in class customer experience.
• An ability to work collaboratively with others across the organisation to meet shared objectives.
• An innovative approach to your work, looking out for improvements and making suggestions.
• A personal growth mindset, willing to maximise learning from each new opportunity.
• Excellent timekeeping & attendance required.
• A flexible approach to the working week - flexi time is in operation, but rotas exist in some areas.

About us

Irish Life is one of Ireland's largest financial institutions with a presence across a range of financial services markets. We are one of Ireland's leading financial services groups with over 1.5 million customers. For over 80 years, we've been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.

It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.

We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.

The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.

Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported. We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please contact and we will be delighted to ensure you are fully supported to be your best.

Irish Life Financial Services supports Equal Opportunity.

Irish Life Assurance plc is regulated by the Central Bank of Ireland.