Administrator - Compliance Team

Dovida Ireland; Navan; On-site; EUR 42,000 - 56,000; Full time

Job summary

Dovida Ireland is seeking a Quality Assurance & Compliance Co-Ordinator to ensure homecare operations meet internal and external standards. The role emphasizes alignment with Dovida Brand Standards, ISO frameworks, safeguarding requirements, and regulatory obligations while driving quality, accountability, and transparency through technology usage.

The role will support continuous improvement, guide teams through compliance processes, and prepare frameworks for future monitoring of shift

Responsibilities

• Exceptions management and issue resolution across operations
• Escalation and support processes for compliance incidents
• Continuous improvement and regular governance reporting
• Governance and quality assurance oversight across activities
• Compliance and audit administration and record-keeping
• Incident and accident oversight using VI Clarity system
• Compliance controls for key stakeholders and partners

Job description

The Quality Assurance & Compliance Co-Ordinator ensures that all homecare operations within the assigned Dovida office meet internal and external compliance standards. This includes adherence to Dovida Brand Standards, ISO frameworks, safeguarding requirements, and regulatory obligations. The role supports a culture of continuous improvement and change management, guiding teams through compliance processes, embedding consistent practices, and using technology (Unique IQ) to drive quality, accountability, and transparency. (Can be amended to any new systems). This function ensures accuracy in timekeeping, service verification, and payroll alignment. Additionally, the Quality Assurance Co-Ordinator provides proactive support to new caregivers, helping them understand compliance expectations, system use, and safe working practices from the outset. The role will also begin preparing the framework for future monitoring of under- and over- worked shift patterns and related comments, ensuring workforce wellbeing and balanced service delivery once this initiative is introduced.

Core Responsibilities

A. Exceptions Management

B. Escalation & Support Process

C. Continuous Improvement & Reporting

E. Governance & Quality Assurance

F. Compliance & Audit Administration

G. Incident & Accident Oversight (VI Clarity System)

H. Compliance Controls for Key Stakeholders

We are an equal opportunities employer and are committed to providing reasonable accommodation throughout the recruitment and selection process. If you require any adjustments, please let us know and we will work with you to support your application.

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