Ad Platform Success Manager — Hybrid Dublin

OpenAI; Dublin; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work model

Job summary

OpenAI is seeking a Customer Success Manager to support advertisers onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor to help them achieve business objectives while ensuring a responsible experience on our platform.

This Dublin-based role operates with a hybrid model (3 days in the office per week) and includes relocation assistance for new employees.

Qualifications

• 5–10+ years in digital advertising, account management, customer success, or related client-facing roles.
• Experience managing advertiser or agency relationships in ad-tech or platform environments.
• Ability to translate performance data into strategic recommendations.
• Experience with data querying (SQL) and advanced Excel/Sheets.

Responsibilities

• Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
• Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.
• Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
• Identify opportunities to expand partnerships through increased product adoption and incremental investment.
• Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
• Surface advertiser feedback and insights to inform product improvements and long-term strategy.
• Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.

Skills

Digital advertising

Account management

Customer success

Data analysis

SQL

Tools

Excel / Sheets

Job description

OpenAI is seeking a Customer Success Manager to support advertisers onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor to help them achieve business objectives while ensuring a responsible experience on our platform.

This Dublin-based role operates with a hybrid model (3 days in the office per week) and includes relocation assistance for new employees.