Accounts Receivable Specialist

Cloudera; Cork; Hybrid; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Generous PTO

Unplugged Days

Flexible WFH Policy

Wellness programs

Phone and Internet Reimbursement

Career Development

Comprehensive Benefits

Volunteer Time

Employee Resource Groups

Job summary

Cloudera in Cork, Ireland, is seeking an Accounts Receivable Specialist to join the AR team in a hybrid capacity. You will handle invoicing, collections, cash application and month-end tasks, while working cross-functionally with Order Management, Sales Ops and Sales to resolve billing issues.

The role requires 2–3 years of AR billing experience, familiarity with NetSuite is a plus, and strong Excel/Google Sheets skills. Excellent communication and a proactive mindset are essential.

Qualifications

• 2-3 years accounts receivable billing, cash application and collections experience.
• NetSuite experience is an advantage.
• Proficient with Google Sheets / Excel and Gemini.
• Invoicing, cash application and credit memo / returns experience.
• Familiar with basic contractual documents and contractual provisions related to billing and payment rights.
• Excellent communication skills to liaise with external and internal customers; comfortable reaching out and communicating in person, over the phone and web conference.
• Proactive attitude, both in relation to the role and process / system improvements.
• Has an interest and knowledge in AI applications within the AR function
• Problem-solving skills.
• Foreign language is a plus.
• Ability to prioritize and multitask.

Responsibilities

• Take responsibility for reconciliation of customer accounts and provision of Statements of Account.
• Review the AR subledger daily, issue payment reminders both ahead of invoice due date and as needed if invoice becomes overdue.
• Contact customers via telephone and email to resolve any billing related questions, requests or issues.
• Work cross-functionally with Order Management, Sales Ops, and Sales to resolve queries or issues in relation to open invoices.
• Assist management with specific processes in place for severely aged debt, including review of Tesorio notes and liaising with internal teams on agreed actions.
• Generate invoices in Netsuite and submit to customers through various means.
• Review customer contracts and vendor agreements to align AR practices with negotiated terms.
• Manage and fulfill specific customer portal requirements where necessary.
• Complete customer portal sign up request in co-ordination with the customer forms team.
• Data Management - review and approve new customer accounts in NetSuite.
• Marketplace invoice submission and query handling in various portals.
• Royalty account reporting for major royalty accounts.
• Support the cash applications team as needed. Liaise with the tax team on WHT and Avalara tax exempt certificates.
• Follow policy and procedures for approval, creation and application of credit notes. Work with the Treasury team on any agreed refunds.
• Participate in the month-end close process.
• Support audit tasks as needed.
• Help with ad-hoc tasks as determined by the Team Lead / Sr. Manager.
• Ensure all tasks are performed according to Cloudera policies and guidelines.

Skills

Accounts receivable

Billing

Cash application

Collections

Communication

Excel/Sheets

Problem solving

Multitasking

Tools

NetSuite

Google Sheets

Excel

Gemini

Job description

Business Area

Finance & Corp. Services

Seniority Level

Entry level

Job Description

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

Cloudera is looking for an experienced and highly motivated individual to join the Accounts Receivable team.

Job location: Cork, Ireland (Hybrid)

This role will include responsibility for collections, invoicing, cash application and month end tasks. Main focus will be on following up with customers regularly as needed to secure timely payment, while building relationships with customers and internal stakeholders assigned to the account, cross functionally. The role also includes completion of other tasks which the Accounts Receivable team is responsible for, including marketplace management, customer data management and audit tasks.

As an Accounts Receivable Specialist you will:

• Take responsibility for reconciliation of customer accounts and provision of Statements of Account.
• Review the AR subledger daily, issue payment reminders both ahead of invoice due date and as needed if invoice becomes overdue.
• Contact customers via telephone and email to resolve any billing related questions, requests or issues. Follow a suitable approach depending on the nature of the query or issue, and the type of account / region.
• Work cross-functionally with Order Management, Sales Ops, and Sales to resolve queries or issues in relation to open invoices.
• Assist management with specific processes in place for severely aged debt, including review of Tesorio notes and liaising with internal teams on agreed actions.
• Generate invoices in Netsuite and submit to customers through various means.
• Review customer contracts and vendor agreements to align AR practices with negotiated terms.
• Manage and fulfill specific customer portal requirements where necessary.
• Complete customer portal sign up request in co-ordination with the customer forms team.
• Data Management - review and approve new customer accounts in NetSuite.
• Marketplace invoice submission and query handling in various portals.
• Royalty account reporting for major royalty accounts.
• Support the cash applications team as needed. Liaise with the tax team on WHT and Avalara tax exempt certificates.
• Follow policy and procedures for approval, creation and application of credit notes. Work with the Treasury team on any agreed refunds.
• Participate in the month-end close process.
• Support audit tasks as needed.
• Help with ad-hoc tasks as determined by the Team Lead / Sr. Manager.
• Ensure all tasks are performed according to Cloudera policies and guidelines.

We're excited about you if you have:

• Minimum 2-3 years accounts receivable billing, cash application and collections experience.
• NetSuite experience is an advantage.
• Proficient with Google Sheets / Excel and Gemini
• Invoicing, cash application and credit memo / returns experience.
• Familiar with basic contractual documents and contractual provisions related to billing and payment rights.
• Excellent communication skills to liaise with external and internal customers; comfortable reaching out and communicating in person, over the phone and web conference.
• Proactive attitude, both in relation to the role and process / system improvements.
• Has an interest and knowledge in AI applications within the AR function
• Problem-solving skills.
• Foreign language is a plus.
• Ability to prioritize and multitask.

What you can expect from us:

• Generous PTO Policy
• Support work life balance with Unplugged Days
• Flexible WFH Policy
• Mental & Physical Wellness programs
• Phone and Internet Reimbursement program
• Access to Continued Career Development
• Comprehensive Benefits and Competitive Packages
• Paid Volunteer TimeEmployee Resource Groups

EEO/VEVRAA