Account Manager, SMB Performance Solutions - Italy - GBS

TikTok; Dublin; On-site; EUR 52,000 - 75,000; Full time

Job summary

TikTok is seeking a passionate Account Manager to join our Dublin SMB team, focusing on the Italian market. You will manage a growing book of SMB clients and agencies, driving revenue, advertiser education, and satisfaction, while building lasting partnerships.

Collaborate with cross-functional teams to design and execute scalable sales and service delivery strategies, ensuring clients have the right tools to succeed on TikTok and maximize performance.

Qualifications

• Previous Account Management or sales experience in digital advertising.
• Strong understanding of the digital advertising ecosystem and SMB market is a plus.
• Fluent in Italian for direct client communication in the Italian market.

Responsibilities

• Grow revenue by managing SMB clients and agencies, and lead strategic conversations.
• Develop deep product knowledge and troubleshoot client issues.
• Optimize campaigns for SMB clients to drive performance and growth.
• Collaborate with cross-functional teams to structure and deliver scalable solutions.

Skills

Account Management

Sales

Digital Advertising

Italian language

Tools

CRM software

Analytics tools

Job description

Responsibilities

TikTok's Global Business Solutions (GBS) regional sales and advertising teams drive revenue growth by promoting our advertising solutions, onboarding clients, and running campaigns that deliver measurable results.

Client needs, market trends, and performance expectations shift constantly, and differently in every market. We build strategy accordingly, turning those moving pieces into advertising solutions that work and client partnerships that last.

You will help businesses grow on a global platform, working on the campaigns and relationships that turn advertisers into long-term partners.

TikTok's SMB team aims to help businesses, agencies and brands of all sizes unleash their creative side, connect with our audience, and drive revenue and growth. To help businesses achieve their marketing goals on TikTok, no matter how big or small, our SMB team combines operational expertise with a customer-centric strategic mindstep. You will be doing so by designing and executing scaled sales & service delivery strategies, as well as ensuring that our customers have the right tools and product at their fingertips.

We're looking for a passionate Account Manager with a digital advertising background to join our growing Account Management team in Dublin, looking after Small & Medium size businesses (SMB). You will be a crucial member of a growing team that will partner with SMB advertisers in a one to many structure with the goal of activating, nurturing and growing accounts in the Italian market. You will look to establish and strengthen your client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to help shape and sell scalable solutions to grow and support SMB customers.

Responsibilities

• Raise the bar - Be results focused, grow revenue, educate and lead strategic conversations with SMB clients and agencies. Identify and create compelling sales propositions utilising internal and external data for clients in specific regions, industries or objectives that can be pitched en masse with minimal customization.
• Make your own discoveries - Grow a deep understanding of TikTok's products, processes and tools. Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues.
• Assume ownership - Work with small and medium clients to optimize and improve the performance of their TikTok campaigns and identify programmatic ways to do this at scale. Understand their business objectives and determine the right course of action with a view on helping them grow their business.
• Embrace change as an opportunity - You will have a growth mindset: learning if you don't understand, accepting challenges, growing through failure; viewing uncertainty as an opportunity to thrive.
• Collaboration creates value - Seek to support new team members as they learn about our products and processes. Share your knowledge and empower your peers. Liaise with cross-functional teams on structuring and executing operational and strategic initiatives.

Qualifications

Minimum Qualifications:

• Previous Account Management or Sales experience
• Demonstrable experience or knowledge of the marketing/social media/advertising industry with a strong understanding of the digital advertising ecosystem, knowledge of the market SMB landscape is a plus
• Passionate about TikTok marketing, and up for the challenge of building something from the bottom up.
• Proven track record of reaching and exceeding sales goals with a large book of business.
• Critical thinking, analytical skills with an entrepreneurial and proactive mind-set
• High oral and written fluency in Italian, is required, as the role involves direct client communication across the Italian market served by the business

Preferred Qualifications

• Team working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.