Account Manager

Temu; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

Temu is seeking a highly motivated Account Manager to join our team in Ireland. You will serve as the main liaison for sellers, helping with registration, compliance, listing support, and growth initiatives.

You'll collaborate with Legal, Compliance, Product, and leadership to resolve escalations, analyze seller feedback, and drive platform improvements while delivering training on best practices for account health and performance.

Qualifications

• 3+ years of operational experience, including brand management or platform operations.
• Strong data analysis skills to analyze trends and summarize conclusions.
• Excellent problem-solving, self-motivation, and strategic thinking.
• Ability to work under pressure and manage logistics during high-demand periods.

Responsibilities

• Act as the main liaison for sellers; address registration, compliance, listing support and account management.
• Guide sellers through platform policies, documentation, and troubleshooting steps.
• Collaborate with Legal, Compliance, Product to resolve escalations and improve processes.
• Analyze seller pain points and feedback to propose platform/workflow improvements.
• Conduct training sessions to educate sellers on best practices for account health and growth.
• Monitor seller performance metrics and report trends to leadership.

Skills

Operational experience

Data analysis

Problem-solving

Strategic thinking

Job description

Temu is seeking a highly motivated and experienced Account Manager to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping us achieve our goals. In this role, you will have the opportunity to work with a team of driven individuals dedicated to making a difference in the industry.

Responsibilities

• 1. Act as the main liaison for sellers, addressing issues related to registration, compliance, listing support, and account management promptly and professionally.
• 2. Guide sellers through platform policies, documentation requirements, and troubleshooting steps, including but not limited to product listing errors, payment delays, or compliance violations.
• 3. Collaborate with internal teams (Legal, Compliance, Product) to resolve seller escalations and improve processes.
• 4. Analyze seller pain points and feedback to propose platform or workflow optimizations.
• 5. Conduct training sessions to educate sellers on best practices for account health and growth.
• 6. Monitor seller performance metrics (e.g., onboarding completion rates, issue resolution time) and report trends to leadership.

Qualifications

• 1. 3+ years of operational experience, including but not limited to experience in brand management or platform operations.
• 2. Strong data analysis skills, able to analyze industry trends and project management through data, and summarize conclusions.
• 3. Excellent problem-solving skills, self-motivation, ability to think strategically and adapt quickly to changes.
• 4. Ability to work under pressure and manage logistics during high-demand periods.