Accommodation Assistant

The Address Collective; Dublin; Hybrid; EUR 26,000 - 36,000; Full time

Job summary

The Address Collective is seeking a Hotel Housekeeping Attendant to uphold the highest standards of cleanliness across bedrooms, bathrooms and public areas. You will ensure beds/bathrooms are refreshed, replenish items, and maintain tidy trolleys and storage spaces while following the company grooming policy.

You are expected to arrive on time in uniform, engage with guests and colleagues, report any maintenance issues promptly, and adhere to safety procedures to deliver exceptional service

Responsibilities

• ToEnsure assigned rooms, bathrooms, corridor areas and public areas are cleaned to the standards, using only approved chemicals/cleaning materials and equipment and to ensure stocks of bathroom and bedroom items are replenished to correct standards.
• Toensure bed linen and towels are changed to the agreed schedule and standard laid down for your hotel.
• Ensure accommodation trolley, caddies and storage presses are maintained tidy, cleaned and stocked.
• Toensure any guest property left behind is passed to Accommodation Manager for lost property.
• Toalert the Accommodation Manager to the needs of accommodation staff be it materials or equipment to carry out their job efficiently.
• To maximize the use of all resources and ensure the lowest cost levels.
• Report any maintenance issues to the supervisor/manager promptly
• To liaise with your supervisor regarding room moves, VIP guests, and special needs and act on any information given.
• To inform your supervisor of room status on an ongoing basis once rooms have been checked.
• To actively participate in any training, meetings and personnel exercises designed to improve standards and performance levels.
• To carry out the hotel’s customer relation policy.
• To communicate hotel services to guests.
• To receive customer complaints courteously and sympathetically and to report to your manager immediately.
• To arrive for duty by rostered times in full clean uniform and wearing name badge at all times.
• To ensure the highest standards in personal hygiene and grooming. (please refer to company grooming policy)
• Report DND or No Service every day
• Keep corridors free from debris at all times
• To be responsible for key cards in your possession
• To report all accidents to the Manager on Duty
• To comply at all times with Fire, Security Health and Safety Procedures

Job description

Responsible for:To ensure agreed standards are maintained on a consistent basis with particularattention to maintenance and hygiene in bedrooms, public areas and linen, Toensure rooms are fully checked to company 4* standard prior to returning themto reception

Key Duties of the role include:

• ToEnsure assigned rooms, bathrooms, corridor areas and public areas are cleanedto the standards, using only approved chemicals/cleaning materials andequipment and to ensure stocks of bathroom and bedroom items are replenished tocorrect standards.
• Toensure bed linen and towels are changed to the agreed schedule and standardlaid down for your hotel.
• Ensureaccommodation trolley, caddies and storage presses are maintained tidy, cleanedand stocked.
• Toensure any guest property left behind is passed to Accommodation Manager forlost property.
• Toalert the Accommodation Manager to the needs of accommodation staff be itmaterials or equipment to carry out their job efficiently.
• Tomaximize the use of all resources and ensure the lowest cost levels.
• Reportany maintenance issues to the supervisor/manager promptly
• Toliaise with your supervisor regarding room moves, VIP guests, and special needsand act on any information given.
• Toinform your supervisor of room status on an ongoing basis once rooms have beenchecked.
• Toactively participate in any training, meetings and personnel exercises designedto improve standards and performance levels.
• Tocarry out the hotel’s customer relation policy.
• Tocommunicate hotel services to guests.
• Toreceive customer complaints courteously and sympathetically and to report toyour manager immediately.
• To arrive for duty by rostered times in full clean uniformand wearing name badge at all times.
• To ensure the highest standards in personal hygiene andgrooming. (please refer to company grooming policy)
• Report DND or No Service every day
• Keep corridors free from debris at all times
• To be responsible for key cards in your possession
• To report all accidents to the Manager on Duty
• To comply at all times with Fire, Security Health and SafetyProcedures

Please note that the above job specification is not exhaustive and issubject to change as the business demands.

[The Address Collective ] Privacy Notice URL: https://www.theaddresscollective.com/privacy-policy/#:~:text=The%20Address%20Collective%20fully%20respects,standards%20of%20security%20and%20confidentiality. For Harri’s privacy notice click here