Academic Records Quality Assurance Specialist

Dublin Business School; Dublin; On-site; EUR 45,000 - 60,000; Full time

Job summary

Dublin Business School is seeking a Quality Assurance Academic Specialist to support the Academic Operations team in Dublin 2. The role focuses on ensuring high-quality, compliant student records and improving SOPs within Academic Operations.

You will liaise with the Registrar’s Office, Finance Office and Examinations Office, conduct audits, and help maintain data accuracy across enrolments, timetables and records. Strong detail orientation and communication are essential.

Qualifications

• Experience with TSM Student Information System, CELCAT timetabling software and Salesforce.
• A third-level qualification, ideally Master's level.
• Experience reviewing and updating records to ensure they meet quality assurance requirements.
• Knowledge and experience of working with academic programme validations.
• Proven track record of working effectively within a regulatory framework.
• Excellent communication and organisational skills.

Responsibilities

• Adhere to the College’s QA policies and maintain QA records across all Academic Operations areas.
• Conduct internal audits on student records and compile reports on findings.
• Liaise with Registrar, Finance and Examinations offices to ensure data accuracy and timely processing.
• Support in the management of graduation ceremonies and programme validations as applicable.
• Provide day-to-day information service to students and respond to enquiries via multiple channels.
• Assist in the introduction of new systems and participate in open events and inductions.

Skills

Attention to detail

Communication skills

Administrative skills

Organisational skills

Self-motivated

Education

Master’s degree

Tools

TSM Student Information System

CELCAT timetabling software

Salesforce

MS Office

Google Docs/Sheets

Job description

Dublin Business School is seeking a Quality Assurance Academic Specialist to support the Academic Operations team in Dublin 2. The role focuses on ensuring high-quality, compliant student records and improving SOPs within Academic Operations.

You will liaise with the Registrar’s Office, Finance Office and Examinations Office, conduct audits, and help maintain data accuracy across enrolments, timetables and records. Strong detail orientation and communication are essential.