Academic Operations Coordinator: Programs & Records

Dublin Business School; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Free Internal Courses

Discounted Fees for Family Members

Life Assurance & Disabilities Cover

Sports & Social

Employee Assistance Programme

Employee Discount Scheme

Paid sick leave

Death-In-Service Benefit

Job summary

Dublin Business School (DBS) is seeking an Academic Administrator to provide cross‑departmental administrative support across Academic Operations. The role involves coordinating programmes, managing enrollments and timetables, and serving as a key contact for students.

You will maintain student records, assist with end-of-cycle activities, and help with graduation events, while upholding DBS policies and quality standards. A bachelor’s degree and strong English skills are essential.

Qualifications

• Excellent communication skills in English (verbal and written).
• Empathy and adaptability for customer service.
• Proficient with Google Suite, Zoom, Excel; quick to learn new tech.
• Able to work in a team.

Responsibilities

• Act as Programme Coordinator for cohorts of programmes established by the Academic Operations Team Manager.
• Deputise for other Programme Coordinators in their absence.
• Manage start of term activities: enrollments, timetables, student cards, and groups.
• Maintain accuracy of students’ records during term and update deferrals, withdrawals, and attendance.
• Communicate with students to guide them through changes and respond to queries.
• Support end of term cycles and progression in the Student Information System.
• Provide learners and alumni with documentation pertaining to programmes, transcripts, and letters for external stakeholders.

Skills

Communication

Customer Service

Digital Literacy

Teamwork

Education

Bachelor's degree

Tools

Salesforce

Job description

Dublin Business School (DBS) is seeking an Academic Administrator to provide cross‑departmental administrative support across Academic Operations. The role involves coordinating programmes, managing enrollments and timetables, and serving as a key contact for students.

You will maintain student records, assist with end-of-cycle activities, and help with graduation events, while upholding DBS policies and quality standards. A bachelor’s degree and strong English skills are essential.