23800 - Digital Manager

Ministry of Justice; Ireland; In loco; EUR 51.000 - 55.000; Tempo pieno

Descrizione del lavoro

Northern Ireland Office seeks a Digital Manager to lead the Knowledge and Information Management team. You'll drive innovation, openness, and compliance with Public Records legislation, directing day-to-day digital services and introducing new ways of working.

You will champion Google Workspace, Gemini, and CMS tools across the department, ensuring modern and efficient digital delivery while maintaining public service standards.

Competenze

• Proven experience leading digital technology initiatives or information systems management within a complex, fast-paced environment.
• Proven communication and stakeholder management skills with ability to influence senior leadership and manage third-party contracts.
• Advanced knowledge of digital record-keeping architecture, information compliance frameworks, and systems integration.

Mansioni

• Strategic Leadership: guide and improve how teams use information and record-keeping tools.
• Process Improvement: oversee core stages of the employee journey, ensuring data security and information management.
• Training & Capability: lead training for staff on digital tools, driving adoption of Google Workspace and AI tools.
• Collaborative Governance: work with partners to align goals, manage information risks, and promote best practices.
• Data Innovation: lead projects to move data to modern platforms with clear data standards.
• Strategic Partnerships: manage relationship with The National Archives and plan transfers to meet national standards.
• Line Management & Team Leadership: direct and upskill digital team staff and optimize resources.
• Operational & Contract Delivery: oversee digital assets and third-party IT/digital contracts.

Conoscenze

Digital leadership

Stakeholder management

Digital records governance

Descrizione del lavoro

Salary

The national salary range is £42,914 - £46,182, London salary range is £49,325 - £53,081. Your salary will be dependent on your base location

Job description

Business Area

Corporate Operations Group - Knowledge and Information Management

Role Title

Digital Manager

Terms of Appointment

Permanent

Band

SEO

Location

Northern Ireland or London

Erskine House, 20-32 Chichester St, Belfast BT1 4GF or

1 Horse Guards Road, London, SW1A 2HQ

Occasional travel between Belfast and London will be required.

Vacancy Manager

Mary Duggan

Applications Invited From

External Candidates and Existing Civil Servants on level transfer and promotion

New entrants to the Civil Service will be expected to join on the minimum of the pay range.

Existing Civil Servants will have their salary calculated in accordance with the Department’s pay on transfer / pay on promotion rules.

The national starting salary range is £42,914 The London starting salary is £49,325. Your salary will be dependent on your base location

Background

The Northern Ireland Office supports the Secretary of State for Northern Ireland in promoting the best interests of Northern Ireland. We make sure that Northern Ireland interests are represented within the UK Government and that UK government responsibilities are fully and effectively represented in Northern Ireland. We are the centre of expertise on Northern Ireland issues across Government.

The Northern Ireland Office employs around 170 staff, with offices in Belfast and London. As a small Department, we adopt a flexible project-based approach to ensure that we have the right people, with the right skills, in the right place to support the delivery of our key objectives.

Due to our structure and size, we are able to offer extensive exposure to Ministers and the opportunity to work on a far wider portfolio of policy and responsibilities than might be the case in a larger department. This creates an interesting and stimulating work environment.

Our key priorities are set out in our Operational Delivery plan and include:

• Supporting greater inclusion, tolerance and openness in Northern Ireland
• Contributing to a safer Northern Ireland, where terrorist and paramilitary groups are less able to cause harm to communities
• Ensuring that governance in Northern Ireland is responsive, transparent and able to deliver effective public service.
• Addressing the legacy of the past in Northern Ireland

For more information about what we do:

Visit: https://www.gov.uk/government/organisations/northern-ireland-office https://www.gov.uk/government/organisations/ministry-of-justice .

About the role

The NIO's records cover a period of immense importance in the political life of the United Kingdom. From the imposition of direct rule in 1972, through to the signing of the Belfast / Good Friday Agreement in 1998 and beyond, all the key issues affecting the people of Northern Ireland are displayed in fascinating detail.

An exciting leadership opportunity has arisen within the Digital Team of the Knowledge and Information Management (KIM) team at the Northern Ireland Office (NIO). This role is pivotal to driving the Department’s commitment to innovation, openness, transparency, and compliance with Public Records legislation.

In our busy office, you will oversee the development and day-to-day management of our digital services. As our go-to expert, you will introduce new ways of working and technologies—including Google Workspace and AI tools—to keep us modern and efficient. If you are an inquisitive, driven leader who wants to help shape our digital future, this is a great environment for you.

Duties and Responsibilities

The main responsibilities of the role include but are not limited to:

• Strategic Leadership: Guide and improve how our teams use information and record-keeping tools, ensuring everyone has the reliable support and services they need to work effectively.
• Process Improvement: Design and oversee the key stages of an employee's journey—from onboarding to offboarding—making sure our processes for data security and information management are efficient and well-managed.
• Training & Capability: Lead the strategy for how we train our staff to use digital tools, specifically driving the adoption of Google Workspace, Gemini, and our Content Management systems.
• Collaborative Governance: Work closely with partners across the Knowledge and Information Management team and the wider government to align our goals, manage information risks, and promote best practices.
• Data Innovation: Lead projects to move data from older legacy systems to modern platforms, establishing clear standards that ensure our information is accurate and easy to use.
• Strategic Partnerships: Act as the main contact for our relationship with The National Archives (TNA), planning and managing the transfer of our digital records to meet national standards.
• Line Management & Team Leadership: Directing, upskilling, and managing digital team staff to maintain high performance, establish clear goals, and optimise resource deployment in line with departmental standards.
• Operational & Contract Delivery: Oversee or assist with the operational management of digital assets, third-party IT/digital contracts, and associated service delivery budgets to ensure value for money.

Essential Criteria

• Proven experience leading digital technology initiatives or information systems management within a complex, fast-paced corporate environment.
• Proven communication and stakeholder management skills, with a demonstrable ability to influence senior leadership, manage third-party suppliers or operational contracts and deliver complex technical briefings clearly.
• Advanced technical knowledge of digital record‑keeping architecture, information compliance frameworks, and systems integration.

Desirable Criteria

• Extensive experience designing and managing the full lifecycle of digital and paper records, with deep technical knowledge of sensitivity review.
• Understanding the application of the Public Records Act 1957 and 1968, Freedom of Information Act 2000, and GDPR / Data Protection Act 2018.
• An accredited postgraduate Information Management / Governance Qualification.

Behaviours

• Managing a Quality Service (Lead Behaviour) : Work with senior stakeholders to establish departmental priorities and digital performance metrics. Anticipate operational risks, identify systemic flaws, and dynamically shift resources to maintain excellent delivery.
• Making Effective Decisions : Clarify your department's thoughts and plans regarding digital data; sit comfortably with complexity, and choose the best course of action using comprehensive evidence and digital insights.
• Working Together : Build influential professional networks across department boundaries and external bodies (like TNA). Foster an inclusive, high-performing environment where diverse perspectives are integrated into digital delivery.
• Delivering at Pace : Ensure the digital team's efforts remain focused on critical departmental priorities. Act as a role model for efficiency, driving a culture of continuous digital innovation while operating strictly within legislative boundaries.

Please note that in the event of a large number of applications being received we may run the initial sift on the lead Behaviour, which is Managing a Quality Service .

Experience

Please provide a CV and statement of suitability no longer than 500 words outlining how you meet the essential and desirable criteria. Both will be used in order to assess any demonstrable experience, career history and achievements that are relevant to the role.

Your statement of suitability needs to set out evidence of how your experience meets the requirements set out above. Your layout is entirely your preference; you may choose narrative, bullets, etc. One narrative example may cover the requirements needed. You don’t have to explain the whole process, just what you have done and the skills and experience you have used. Share with us what makes you suited to this role and why. What you can do, the skills you have that are transferable and the life experience or passion you have that are linked to this role.

If you don’t have work-based examples then give examples from school/college, clubs, volunteering or other activities you have been involved in.

You will also be asked to complete a CV with details of your education, professional qualifications, previous skills and full employment history. Your CV will not be formally assessed so please put the main evidence of your skills into your personal statement.Your CV will be used to add context to your personal statement.

INTERVIEW

You will be assessed against the same behaviours at the interview stage and will be asked to provide examples of how you have demonstrated the behaviours. Technical skills may also be assessed during the interview.

It may help to use one or more examples of a piece of work you have completed or a situation you have been in and use the WHO or STAR model to explain:

• WHO- Whatit was?Howyou approached the work/situation? What theOutcomeswere, what did youachieve? or
• STAR- What was theSituation? What were theTasks? WhatActiondid you take? What were the Results of your actions?

STRENGTHS

It is difficult to prepare for strength type questions. However, you can think through your answers, focus on your achievements and aspects you enjoy and decide how these can be applied in the organisation and role. While strengths questions are shorter and we do not expect a full STAR response, the panel is interested in your first reaction to the question and information or reasoning to support this.

If you do not have work-based examples then please give examples from school/college, clubs, volunteering or other activities you have been involved in.

All applications for employment are considered strictly on the basis of merit.

OFFER

Once all interviews have been completed, you will be notified of the outcome by email. Offers will be made in strict merit order to the highest scoring candidate first.

The successful candidate will be notified of a start date following successful security checks.

Additional information received after the closing date will not be considered. Failure to provide sufficient information in support of an application prior to the closing date will not be considered as grounds for an appeal if an applicant is not shortlisted for interview.

SECURITY CLEARANCE

This role requires National Security Vetting given the access to sensitive information afforded by the job role. You can find more information by reviewing the information held in the following links:

United Kingdom Security Vetting: Applicant - GOV.UK (www.gov.uk)

The vetting charter - GOV.UK (www.gov.uk)

In addition, there is a minimum UK residency requirement set by the Cabinet Office which is dependent on the security level required for the role.

This role requires SC and to be eligible to apply for this role you must have been resident in the UK continuously for the past 5 years

Neither Detached Duty terms nor relocation costs will apply to this post.

ARTIFICIAL INTELLIGENCE

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on appropriate and inappropriate use .

FURTHER INFORMATION

Further information about the post may be obtained from Mary Duggan ([e-mail])

All applications for employment are considered strictly on the basis of merit.

This job description should not be taken as constituting conditions of employment.

Please note that due to the high interest in NIO opportunities, feedback cannot be given if you are unsuccessful at the sift stage. Feedback is available on request if unsuccessful following the interview.

COMPLAINTS

The Civil Service Code sets out the standards of behaviour expected of civil servants. Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles.

Please contact SSCL ([e-mail]) in the first instance. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages:

http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/