2 Year Apprenticeship Programme (m/f/d)

Damovo Deutschland GmbH & Co. KG; Dublin; On-site; EUR 21,000 - 26,000; Full time

Job summary

Damovo invites applicants to join a structured 2-year apprenticeship programme designed to build hands-on experience in Unified Communications and Contact Center technologies. The role combines classroom learning with on-the-job training, supported by experienced professionals across our Dublin offices.

You will study towards a Higher Certificate in Telecommunications and Data Network Engineering, undertaking external assessments through TU Dublin.

Qualifications

• Leaving Certificate completion.
• Willingness to learn Unified Communications and Contact Center technologies through on-the-job and classroom learning.
• Good computer literacy with interest in IT careers.
• Customer service experience is preferred.
• Strong communication skills, both written and verbal.
• Proactive, can-do attitude with initiative.
• Ability to work independently and in a team.
• Able to attend TU Dublin (Tallaght) and commute to offices.
• Commitment to completing the 2-year apprenticeship.
• Full driving licence with access to vehicle for travel to customer sites.

Responsibilities

• Study towards a Higher Certificate in Telecommunications and Data Network Engineering via TU Dublin Tallaght.
• Develop skills on-site and in the classroom.
• Cover Network Installation, Health and Safety, Telecommunications and Technology & Service Restoration, Electrical Principles, Customer Service, Broadband & Wireless Skills, Optic Fibre Installation, Maintenance & Commissioning and Personal & Professional Development.
• Apply learned theory in practical workplace tasks.
• Gain hands-on experience maintaining computer environments both on-premise and in the cloud, and in our internal testing environment.
• Monitor systems and troubleshoot issues with guidance from senior engineers.

Education

Leaving Certificate completion

Job description

Damovo is a global managed ICT solutions and services company. Damovo Global Services is the global delivery organisation within the Damovo Group. Headquartered in and managed from Dublin, we support many large Fortune 500 companies across the world. Our operations span over 150 countries with a local presence in Ireland, UK, Poland, Germany, Belgium, Luxembourg, Netherlands, USA, Costa Rica, Philippines, Singapore and Malaysia.

Overview

Our 2-year apprenticeship programme offers the opportunity to join an agile, fast-moving organisation. As part of a team of 600 employees, you can expect to work in a very open and agile culture, where freedom to voice your ideas is encouraged and facilitated through flat structures and supportive management. Upon completion of the apprenticeship, you will have Unified Communication experience across various technologies such as Microsoft Teams, Genesys and Cisco Webex which will help in your further career progression in the industry.

At Damovo we are passionate about enabling complete connection - across people, processes and systems. We improve the way people collaborate using the very latest digital technologies from the world's leading technology vendors - including Microsoft, Avaya, Cisco and Mitel. Our portfolio of managed communication and collaboration services create transparency and agility whilst also providing the network resilience and security our customers' demand. You will be supporting both Irish and global customers.

This varied role will provide the successful candidate with on-the-job training, working with experienced professionals providing valuable insights into a variety of different fields of expertise.

What is involved in the Damovo apprenticeship?

You will study towards a Higher Certificate in Telecommunications and Data Network Engineering, which is a technician apprenticeship by successfully completing all external assessments through TU Dublin, Tallaght.

You will develop skills both on-site and in the classroom.

Whilst in the classroom you will cover Network Installation, Health and Safety, Telecommunications and Technology & Service Restoration, Electrical Principals, Customer Service, Broadband & Wireless Skills, Optic Fibre Installation, Maintenance & Commissioning and Personal & Professional Development.

You will bring what you have learned in the classroom into the workplace where you will not only get to put what you have learned into practice, but will also get hands on experience with:

• Maintaining computer environments both on-premise and in the cloud
• Maintaining and managing the Testing Environment in our internal laboratory. This will include ensuring all equipment and applications, both physical and virtual, are viable and fit for purpose with the support of the relevant senior engineers
• Monitoring computer systems to improve performance for all systems
• Troubleshooting, resolving, and communicating issues to other employees and management
• Other relevant learning opportunities as they arise

What we are looking for

• Leaving Certificate completion
• Willingness to learn Unified Communications and Contact Center technologies through both on-the-job and classroom-led learning
• Good computer literacy and a strong interest in a career in IT
• Customer service experience
• A good communicator, both written and verbal
• Excellent problem-solving skills
• Proactive, can-do attitude demonstrating initiative
• Can work well both individually and as part of a team
• The ability to attend TU Dublin (Tallaght) and to commute to our offices
• A commitment to successfully complete the 2-year apprenticeship
• Full driving licence with access to your own vehicle, as travel to customer sites will be necessary as part of the role