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Front Desk Guest Experience Specialist
Job summary
A leading hotel chain in Indonesia is seeking a dedicated individual for full-time Guest Services Operations. The successful candidate will manage guest check-ins and check-outs, ensure guest satisfaction, and maintain high service standards. No prior experience required but a high school diploma or equivalent is mandatory. Ideal for individuals ready to start a career in the hospitality industry, offering a friendly and dynamic work environment.
Qualifications
- Ability to follow company policies and procedures.
- Strong communication skills and ability to respond to guest needs.
- Capability to maintain confidentiality and protect company assets.
Responsibilities
- Process all guest check-ins and check-outs.
- Operate telephone switchboard station.
- Coordinate with Housekeeping to track room status.
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.