XOC Engineer (IT Operations Engineer)

PT Mitra Solusi Telematika; Jakarta Selatan; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

PT Mitra Solusi Telematika is seeking an entry-level NOC/SOC operations professional to monitor networks, infrastructure, and endpoints for optimal performance and service availability. The role involves handling incidents, initial troubleshooting, and coordinating escalations to ensure timely resolutions.

You will respond to security alerts and assist Level 1 remediation, including account access management and MFA resets.

Qualifications

• Minimum 1 year in NOC, SOC, Infrastructure Monitoring, IT Operations, or related roles.
• Fresh graduate able to apply if internship experience related to the role.
• Familiar with incident management, ticketing systems, and monitoring tools.
• Experience supporting Microsoft environments, endpoint security, user access management, and remote troubleshooting.
• Understanding of security incident response and endpoint remediation processes.
• Knowledge of ITIL framework, SLA management, and IT operational best practices is an advantage.

Responsibilities

• Monitor network, infrastructure, and endpoints for performance and availability.
• Handle incident tickets, perform initial troubleshooting, and coordinate escalations.
• Respond to security alerts and support Level 1 remediation, including account access management, MFA reset, endpoint scanning, and device isolation.
• Collaborate with internal teams to ensure timely incident resolution and operational communication.
• Maintain documentation, incident records, and operational reports in compliance with company standards.

Skills

Incident management

Ticketing systems

Monitoring tools

Remote troubleshooting

MS environments

Endpoint security

Tools

Endpoint scanning tools

Remediation tooling

Job description

Monitor network, infrastructure, and endpoint systems to ensure optimal performance and service availability.

Handle incident tickets, perform initial troubleshooting, and coordinate escalations when needed.

Respond to security alerts and support Level 1 security incident remediation, including account access management, MFA reset, endpoint scanning, and device isolation.

Collaborate with internal teams and stakeholders to ensure timely incident resolution and operational communication.

Maintain accurate documentation, incident records, and operational reports in compliance with company standards.

Requirements

• Minimum 1 year in NOC, SOC, Infrastructure Monitoring, IT Operations, or related roles.
• Fresh graduate able to apply if having internship experience related to the role.
• Familiar with incident management, ticketing systems, and monitoring tools.
• Experience supporting Microsoft environments, endpoint security, user access management, and remote troubleshooting.
• Understanding of security incident response and endpoint remediation processes.
• Knowledge of ITIL framework, SLA management, and IT operational best practices is an advantage.

PT Mitra Solusi Telematika (MST) started operations in March 1999 to centralize and provide our best core IT Solution, Digital Transformation and Operation Technology for our customers.