Workshop Partner & B2B Service Operations Lead

Electrum; Pulau Untung Jawa; On-site; IDR 279,000,000 - 424,080,000; Full time

Job summary

Electrum seeks a Workshop Partner Lead to oversee Workshop Partner and B2B Service operations, driving efficiency, cost control, and SLA achievement while expanding from Medium to Heavy Service. You will manage partners, monitor TAT, and ensure accurate billing and data integrity.

The role requires a Diploma (D3) in a relevant field and at least 3 years in automotive aftersales, workshop operations, or fleet management. Strong leadership and data capabilities are essential.

Qualifications

• Diploma (D3) in Automotive Engineering or related field.
• Minimum 3 years in automotive aftersales or EV experience is a plus.
• Experience in workshop operations, B2B service, fleet management, or Workshop Partner management.
• Strong understanding of SPK management, billing reconciliation, cost control, and operational reporting.
• Understanding of spare parts planning and readiness to support Workshop Partner operations.

Responsibilities

• Manage and monitor the performance and operational activities of all Workshop Partners and B2B Service operations.
• Ensure B2B Service and Workshop Partner TAT is consistently achieved in accordance with established SLA and service standards.
• Manage billing reconciliation and ensure accurate and timely claim/invoice processing.
• Maintain accurate and up-to-date Workshop Partner and B2B Service data.
• Analyze Workshop Partner SPK issuance and B2B Service utilization to identify opportunities for operational and cost efficiency.
• Monitor and control repair costs to minimize unnecessary or excessive expenses.
• Drive Workshop Partner network expansion and ensure spare part readiness to support Medium Service through Heavy Service.
• Develop Workshop Partner capabilities through training on damage assessment, troubleshooting, repair procedures, and service standards.
• Ensure all Workshop Partners and B2B Service operations meet the required service quality, operational standards, and SLA.
• Coordinate with internal teams and external Workshop Partners to resolve operational issues and improve service performance.
• Monitor performance metrics and provide regular reports and improvement recommendations to management.

Skills

Workshop Partner Mgmt

B2B Service Ops

SPK Management

Billing Reconciliation

Data Analysis

Leadership

Google Workspace

Education

Diploma (D3) in Automotive

Tools

Google Sheets

Reporting Tools

Job description

Electrum seeks a Workshop Partner Lead to oversee Workshop Partner and B2B Service operations, driving efficiency, cost control, and SLA achievement while expanding from Medium to Heavy Service. You will manage partners, monitor TAT, and ensure accurate billing and data integrity.

The role requires a Diploma (D3) in a relevant field and at least 3 years in automotive aftersales, workshop operations, or fleet management. Strong leadership and data capabilities are essential.