Wholesale KYC Operations - Middle Office - Associate

JPMorgan Chase & Co.; Jakarta Pusat; On-site; IDR 2,000,000,000 - 4,000,000,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Associate in Wholesale KYC Operations within the Banking Middle Office to support end-to-end client onboarding and ensure regulatory compliance.

You will partner with Front Office, Legal, Compliance, Credit, and Operations to collect documentation, perform due diligence, and drive process improvements while safeguarding the bank’s reputation.

Qualifications

• Bachelor’s degree or equivalent required.
• Minimum 3 years in KYC, onboarding, AML, or risk-related roles.
• Experience with corporate clients including various entity types.

Responsibilities

• Manage new business requests and facilitate end-to-end KYC onboarding.
• Serve as SME for due diligence and guide clients through KYC requirements.
• Analyze client ownership structures using public sources and documents.
• Coordinate with Front Office and clients to obtain supporting evidence.
• Ensure onboarding is completed within agreed timeframes with KYC teams.
• Liaise with Legal, Compliance, Credit, and Operations to maintain information flow.
• Support relationship managers with screening, exits, and related tasks.
• Escalate key risks and issues to management promptly.
• Keep up-to-date with regulatory changes and process improvements.
• Identify and implement process and technology improvements.

Skills

KYC Knowledge

Client Onboarding

AML

Risk Management

Regulatory Compliance

Education

Bachelor’s degree or equivalent

Job description

Join JPMorganChase and discover a career where your skills and ideas truly make a difference. You’ll help shape the future of data management by supporting client onboarding and collaborating with teams across the organization. Your attention to detail and commitment to excellence will ensure we meet regulatory standards and deliver outstanding client experiences. The position offers opportunities to innovate and contribute to process improvements.

As an Associate within the Wholesale KYC Operations (WKO) Banking Middle Office team in the Corporate & Investment Bank, you will play a critical role in managing the Front Office relationship for business requests in KYC Onboarding, Remediation, and Renewals. You will facilitate the end-to-end client onboarding process, ensuring all due diligence documentation is sourced and delivered to the KYC Production team for incorporation into the KYC platform. You will collaborate closely with Bankers, Operations, Credit, Legal, and Compliance to provide efficient and timely onboarding of new and existing client relationships, ensuring compliance with regulations and protecting the bank’s reputation and financial assets.

Job responsibilities

• Manage new business requests received from the Front Office and facilitate the KYC process end-to-end.
• Act as an SME and Due Diligence expert to guide clients through KYC requirements and document variations.
• Conduct in-depth analysis on client ownership structures using publicly available sources and client documentation, seeking additional confirmation or approvals as required.
• Work closely with the Front Office and, when necessary, directly with clients to obtain all supporting evidence for full KYC due diligence.
• Follow up with KYC production teams to ensure onboarding is completed within agreed timeframes.
• Liaise regularly with the business for workload planning, reviewing key onboardings, and prioritizing open requests.
• Interact frequently with key stakeholders such as Legal, Compliance, Credit, and Operations to develop strong partnerships, eliminate roadblocks, and ensure continuity of information flow.
• Assist Relationship Managers with overnight screening, client exits, and other KYC-related tasks as required.
• Manage personal workload and priority items, ensuring timely escalation of key risks/issues to management.
• Stay informed of changes to processes, procedures, and regulatory requirements, maintaining open dialogue with regional colleagues.
• Identify and execute process improvements, providing guidance and support on key process and technology initiatives.

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent.
• At least 3 year of relevant experience in KYC, Client Onboarding, Audit, Control, Risk, AML, or Research functions
• Knowledge of multiple client types (e.g., Corporates, SPV, Trust, FIs).
• Understanding of the financial industry with expertise in various lines of business, including Corporate Investment Banking.
• Strong verbal and written communication skills.
• Strong time management, organizational, and relationship-building skills.
• Client-focused with a strong controls mindset and commitment to quality.
• Experience adhering to controls and compliance standards.
• Ability to quickly grasp and learn new concepts and procedures.

Preferred qualifications, capabilities, and skills

• At least 3 year of relevant experience in KYC, Client Onboarding, Audit, Control, Risk, AML, or Research functions, preferably within the banking industry.