Wholesale KYC Operations - Middle Office - Associate

JPMorganChase; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

JPMorganChase is seeking an Associate in the Wholesale KYC Operations (WKO) Banking Middle Office to manage end-to-end KYC onboarding for new and existing client relationships. You will coordinate with Front Office, Legal, Compliance, and Operations to ensure timely, compliant onboarding and remediation.

Role requires a client-focused mindset, strong analytical skills, and ability to implement process improvements in a regulated environment.

Qualifications

• Bachelor's degree or equivalent.
• At least 3 years of relevant experience in KYC, onboarding, or risk functions.
• Knowledge of multiple client types (corporates, SPV, trust, FIs).

Responsibilities

• Manage new business requests and facilitate the KYC process end-to-end.
• Act as an SME and Due Diligence expert to guide clients through KYC requirements.
• Conduct in-depth analysis on client ownership structures using public sources and client docs.
• Collaborate with Front Office and clients to obtain evidence for full KYC due diligence.
• Follow up with KYC production teams to ensure onboarding is completed within timelines.
• Liaise with the business for workload planning and prioritizing requests.
• Interact with Legal, Compliance, Credit, and Operations to build partnerships and ensure information flow.
• Assist Relationship Managers with overnight screening and other KYC tasks as needed.
• Manage workload and escalate risks to management.
• Stay informed of regulatory changes and process updates.
• Identify and execute process improvements with guidance on key initiatives.

Skills

KYC expertise

Client onboarding

Risk & Compliance

Communication skills

Time management

Regulatory knowledge

Education

Bachelor's degree

Job description

Job Description

Join JPMorganChase and discover a career where your skills and ideas truly make a difference. You'll help shape the future of data management by supporting client onboarding and collaborating with teams across the organization. Your attention to detail and commitment to excellence will ensure we meet regulatory standards and deliver outstanding client experiences. The position offers opportunities to innovate and contribute to process improvements.

Job Description

Join JPMorganChase and discover a career where your skills and ideas truly make a difference. You'll help shape the future of data management by supporting client onboarding and collaborating with teams across the organization. Your attention to detail and commitment to excellence will ensure we meet regulatory standards and deliver outstanding client experiences. The position offers opportunities to innovate and contribute to process improvements.
As an Associate within the Wholesale KYC Operations (WKO) Banking Middle Office team in the Corporate & Investment Bank, you will play a critical role in managing the Front Office relationship for business requests in KYC Onboarding, Remediation, and Renewals. You will facilitate the end-to-end client onboarding process, ensuring all due diligence documentation is sourced and delivered to the KYC Production team for incorporation into the KYC platform. You will collaborate closely with Bankers, Operations, Credit, Legal, and Compliance to provide efficient and timely onboarding of new and existing client relationships, ensuring compliance with regulations and protecting the bank's reputation and financial assets.

Job Responsibilities

• Manage new business requests received from the Front Office and facilitate the KYC process end-to-end.
• Act as an SME and Due Diligence expert to guide clients through KYC requirements and document variations.
• Conduct in-depth analysis on client ownership structures using publicly available sources and client documentation, seeking additional confirmation or approvals as required.
• Work closely with the Front Office and, when necessary, directly with clients to obtain all supporting evidence for full KYC due diligence.
• Follow up with KYC production teams to ensure onboarding is completed within agreed timeframes.
• Liaise regularly with the business for workload planning, reviewing key onboardings, and prioritizing open requests.
• Interact frequently with key stakeholders such as Legal, Compliance, Credit, and Operations to develop strong partnerships, eliminate roadblocks, and ensure continuity of information flow.
• Assist Relationship Managers with overnight screening, client exits, and other KYC-related tasks as required.
• Manage personal workload and priority items, ensuring timely escalation of key risks/issues to management.
• Stay informed of changes to processes, procedures, and regulatory requirements, maintaining open dialogue with regional colleagues.
• Identify and execute process improvements, providing guidance and support on key process and technology initiatives.

Required Qualifications, Capabilities, And Skills

• Bachelor's degree or equivalent.
• At least 3 year of relevant experience in KYC, Client Onboarding, Audit, Control, Risk, AML, or Research functions
• Knowledge of multiple client types (e.g., Corporates, SPV, Trust, FIs).
• Understanding of the financial industry with expertise in various lines of business, including Corporate Investment Banking.
• Strong verbal and written communication skills.
• Strong time management, organizational, and relationship-building skills.
• Client-focused with a strong controls mindset and commitment to quality.
• Experience adhering to controls and compliance standards.
• Ability to quickly grasp and learn new concepts and procedures.

Preferred Qualifications, Capabilities, And Skills

• At least 3 year of relevant experience in KYC, Client Onboarding, Audit, Control, Risk, AML, or Research functions, preferably within the banking industry.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.