WFM Analyst: Real-Time Scheduling & Insights

Concentrix; Kota Yogyakarta; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Concentrix in Indonesia is seeking a Scheduling Analyst to act as a liaison between Centralized and Site WFM teams. You will prepare daily, weekly, and monthly MIS reports and create schedules using Erlang for multiple queues.

The role requires strong Excel and PowerPoint skills, the ability to work under pressure, and a willingness to work 24/7. Scheduling experience is preferred, with a focus on real-time efficiency and problem solving.

Qualifications

• Proficiency in MS Excel and PowerPoint.
• Willing to work 24x7.
• Scheduling skills preferred.
• Ability to handle pressure situations.
• Drive for self-learning and knowledge enhancement.

Responsibilities

• Liaise between Centralized and Site WFM teams.
• Prepare daily / weekly / monthly MIS reports & presentations.
• Create schedules using Erlang for multiple queues.
• Resolve escalated issues from site management.
• Analyze SLA deviations and develop action plans.
• Update daily exception requests and schedules.
• Cross-train with Scheduling Analyst.
• Attend centralized and/or site management meetings.
• Cater to real-time ad hoc requests as needed.
• Produce and analyze daily efficiency reports.

Skills

MS Excel

PowerPoint

Scheduling

Data analysis

Problem solving

Tools

Erlang

Job description

Concentrix in Indonesia is seeking a Scheduling Analyst to act as a liaison between Centralized and Site WFM teams. You will prepare daily, weekly, and monthly MIS reports and create schedules using Erlang for multiple queues.

The role requires strong Excel and PowerPoint skills, the ability to work under pressure, and a willingness to work 24/7. Scheduling experience is preferred, with a focus on real-time efficiency and problem solving.