Wellness Director

Bali Jobs Recruitment by Claire Tomkins; Kecamatan Ubud; On-site; IDR 2,180,233,000 - 3,270,349,000; Full time

Job summary

Bali Jobs Recruitment by Claire Tomkins is seeking a Wellness Director for a pre-opening ultra-luxury wellness property in Ubud. The role leads development and daily operations of the wellness department, aligning with the hotel’s philosophy and guest experience standards.

The ideal candidate has senior spa/wellness leadership experience, a hospitality or wellness management degree, and a track record in budgeting, team development, and pre-opening programs. Fluency in English is essential.

Qualifications

• 2+ years in a senior leadership role in spa and wellness management within internationally recognised 5-star luxury resorts or wellness retreats.
• Degree in Hospitality Management, Spa Management, Wellness Management, or related field preferred.
• Strong knowledge of holistic wellness concepts, spa treatments, longevity, mindfulness, and wellbeing practices.
• Proven experience in developing and managing wellness programs, spa operations, and guest experiences within luxury operations.
• Strong leadership, team management, and staff development capabilities.
• Good financial and commercial understanding, including budgeting, revenue management, and cost control.
• Fluent in English, both written and spoken.
• Experience in pre-opening operations or wellness concept development is highly advantageous.

Responsibilities

• Lead and oversee the overall wellness strategy, concept, and daily operations of the hotel.
• Develop and implement holistic wellness programs, treatments, and personalised guest experiences.
• Manage spa, fitness, and other wellness facilities to ensure seamless operations.
• Establish and maintain operational procedures, treatment standards, and service quality.
• Recruit, train, lead, and develop a high-performing wellness team.
• Ensure exceptional guest experiences through personalised wellness journeys and attentive service.
• Manage departmental budgets, forecasting, revenue performance, and operational costs. Monitor guest feedback and continuously improve wellness services and offerings.
• Develop partnerships with wellness practitioners, specialists, and relevant industry professionals.
• Establish and strengthen the hotel's wellness concept and long-term positioning.

Skills

Spa Management

Wellness Management

Leadership

Budgeting

Guest Experience

English Fluency

Education

Hospitality/Wellness Management degree

Job description

Our client is a pre-opening ultra-luxury wellness property in Ubud that aims to open mid-year in 2027. They are seeking an experienced Wellness Director with a strong background in luxury hospitality and wellness management, who will lead the development, implementation, and overall operations of the hotel's wellness department.

This role requires a strong balance of wellness expertise, operational excellence, commercial awareness, and inspiring leadership. The Wellness Director will be responsible for establishing and delivering a distinctive wellness concept, ensuring that every offering reflects the hotel's philosophy, identity, and commitment to exceptional guest experiences.

Requirements:

• A minimum of 2 years of experience in a senior leadership role in spa and wellness management within internationally recognised 5-star luxury resorts or wellness retreats.
• A degree in Hospitality Management, Spa Management, Wellness Management, or a related field is preferred.
• Strong knowledge of holistic wellness concepts, spa treatments, longevity, mindfulness, and wellbeing practices.
• Proven experience in developing and managing wellness programs, spa operations, and guest experiences within luxury operations.
• Strong leadership, team management, and staff development capabilities.
• Good financial and commercial understanding, including budgeting, revenue management, and cost control.
• Fluent in English, both written and spoken.
• Experience in pre-opening operations or wellness concept development is highly advantageous.

Key Responsibilities:

• Lead and oversee the overall wellness strategy, concept, and daily operations of the hotel.
• Develop and implement holistic wellness programs, treatments, and personalised guest experiences.
• Manage spa, fitness, and other wellness facilities to ensure seamless operations.
• Establish and maintain operational procedures, treatment standards, and service quality.
• Recruit, train, lead, and develop a high-performing wellness team.
• Ensure exceptional guest experiences through personalised wellness journeys and attentive service.
• Manage departmental budgets, forecasting, revenue performance, and operational costs.Monitor guest feedback and continuously improve wellness services and offerings.
• Develop partnerships with wellness practitioners, specialists, and relevant industry professionals.
• Establish and strengthen the hotel's wellness concept and long-term positioning.