Warehouse Outbound Supervisor

Astro Technologies Indonesia; Jakarta Barat; Hybrid; IDR 167,400,000 - 312,480,000; Full time

Job summary

ASTRO adalah perusahaan fast‑commerce yang menghadirkan kebutuhan sehari‑hari secara cepat melalui jaringan gudang dan hub di Indonesia. Posisi Dry Outbound Senior Supervisor mengawasi operasional outbound end‑to‑end, memimpin tim di lapangan untuk memastikan akurasi fulfillment, dispatch tepat waktu, dan produktivitas.

Anda merencanakan alokasi tenaga kerja harian, memimpin 50+ orang, dan memantau KPI seperti Fulfillment Rate, On‑Time Dispatch, serta alur pekerjaan.

Qualifications

• Memiliki minimal 5 tahun pengalaman gudang/fulfillment dengan 2 tahun di level Supervisor.
• Pengalaman mengelola 50+ orang dan operasi outbound end-to-end.
• Keterampilan analitis tinggi dan kemampuan menyajikan laporan operasional.

Responsibilities

• Mengawasi operasi outbound end-to-end dari picking, packing, loading hingga penerimaan hub.
• Merencanakan alokasi tenaga kerja harian dan memastikan eksekusi sesuai target.
• Memimpin 50+ personel tim, termasuk kehadiran, kinerja, dan churn tenaga kerja.
• Memantau KPI Fulfillment Rate, On-Time Dispatch, dan produktivitas.
• Berkolaborasi dengan Supply Chain, Inventory, Fleet, dan Hub untuk isu operasional.
• Menjamin kepatuhan terhadap SOP, keselamatan, kebersihan, dan 5S.
• Menganalisis data operasional untuk identifikasi isu dan peningkatan produktivitas.
• Mendorong budaya kerja yang cepat, disiplin, dan akuntabel dengan kepemimpinan langsung.

Skills

Kepemimpinan

Komunikasi

Analitik data

Pengelolaan tim

Education

High School Diploma

Tools

Google Sheets

Excel

Job description

DESKRIPSI PEKERJAAN

About this Position

As our Dry Outbound Senior Supervisor, you will oversee end-to-end outbound operations, leading a large ground team to ensure fulfillment accuracy, on-time dispatch, and productivity while maintaining a strong balance between operational execution and data-driven decision-making.

Job Description

As our Astronaut, your missions are:

• Oversee end-to-end outbound operations from picking, packing, and loading to Hub receiving.
• Plan daily manpower allocation and ensure smooth execution against operational targets.
• Lead and manage a 50+ people team, including attendance, performance, productivity, and manpower churn.
• Monitor key KPIs including Fulfillment Rate, On-Time Dispatch, Productivity, and Manpower Churn.
• Coordinate with Supply Chain, Inventory, Fleet, and Hub teams to resolve operational issues and maintain service levels.
• Ensure compliance with SOPs, health, safety, hygiene, security, and 5S standards.
• Analyze operational data and reports to identify issues, improve productivity, and support structured decision-making.
• Drive a fast-paced, disciplined, and accountable working culture while providing hands-on leadership and coaching to the ground team.

KUALIFIKASI MINIMUM

In order to launch the missions successfully, you need to have:

• Minimum 5 years of warehouse/fulfillment experience, with at least 2 years at Supervisor level; experience in fresh product, retail, or e-commerce is preferred.
• Strong understanding of end-to-end outbound and fulfillment processes, including multiple pick, packing, loading, and dispatch.
• Experience managing 50+ people in a fast-paced operational environment.
• Strong leadership, communication, stakeholder management, and problem-solving skills, with a hands-on and high-paced working style.
• Strong data and analytical skills, with proficiency in Google Sheets/Excel, especially formulas and operational reporting.
• Strong ownership, integrity, safety awareness, and strict adherence to SOPs and operational standards.
• Flexible to work in a 24/7 operation, including weekends and public holidays, and comfortable with extended working hours when required.
• Minimum High School Diploma, with strong preference for e-commerce fulfillment experience; placement in Cibitung.

RINGKASAN PERKERJAAN

• *SPESIALISASI**: Supply Chain
• *PENDIDIKAN MINIMAL**: SMA/SMK
• *SISTEM KERJA**: Hibrid
• *TIPE PEKERJAAN**: Full time
• *LOKASI**: West Jakarta, DKI Jakarta, Indonesia
• *INDUSTRI**: E-Commerce
• *SITUS PERUSAHAAN**: http://www.astronauts.id

TENTANG PERUSAHAAN

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best?