Warehouse & LLP Operations Sr. Manager

Deutsche Post; Banten; On-site; IDR 500,000,000 - 800,000,000; Full time

Job summary

DHL Supply Chain is seeking a commercially minded senior leader to manage a strategic regional customer account across Singapore and Indonesia. You will lead end-to-end warehouse and LLP operations, ensuring governance, performance reporting, risk management, and ongoing value creation.

The role requires strong stakeholder management, English proficiency, and hands-on experience in LLP/4PL contexts, with a track record of driving operational transformation and cost optimization.

Qualifications

• Bachelor's Degree in Logistics, Supply Chain, Business Administration, Engineering or related discipline.
• 8+ years in supply chain, logistics operations, contract logistics, LLP operations and customer account management.
• Experience managing complex customer relationships and governance.
• Strong commercial and financial management capability.
• Professional English proficiency.

Responsibilities

• Serve as the primary DHL operational contact and escalation point with the customer and establish governance routines.
• Oversee warehouse and LLP operations across regions, ensuring timely resolution of service issues and risk management.
• Own consolidated account performance reporting, budgeting, and change control processes.
• Drive compliance with DHL, customer, and regulatory requirements across operations.
• Sponsor continuous improvement initiatives in freight optimization, inventory efficiency, and productivity.

Skills

Customer management

Operational governance

Stakeholder management

Executive communication

Education

Bachelor's Degree in Logistics, Supply Chain, Business Administration, Engineering

Job description

Location: Tanggerang Kota ( with oversight of Singapore and Indonesia operations)

Company: DHL Supply Chain

Industry: Contract Logistics | LLP (Lead Logistics Partner) | Warehousing & Transportation

Drive Customer Success. Lead End-to-End Supply Chain Excellence.

Are you a customer-focused logistics leader with the ability to connect strategy, operations, and continuous improvement into one seamless supply chain solution?

At DHL Supply Chain, we are looking for Warehouse & LLP Operations Sr. Manager to lead our strategic partnership with Olam and oversee integrated warehouse and LLP operations across Singapore and Indonesia.

This role is more than account management. You will serve as the single point of accountability for operational performance, governance, customer engagement, risk management, and value creation across the end-to-end supply chain network.

Why Join DHL Supply Chain?

When you join us, you become part of the world's leading logistics company, recognized for operational excellence, innovation, and customer-centric solutions.

• Certified Great Place to Work®
• Global logistics leader with extensive regional expertise
• Dynamic environment focused on operational excellence and continuous improvement
• Opportunity to manage a strategic regional customer account
• Exposure to cross-country supply chain operations and executive stakeholder engagement

At DHL Supply Chain, we empower leaders to build trusted customer partnerships, create measurable value, and shape the future of logistics.

Your Impact as Warehouse & LLP Operations Sr. Manager

Lead Customer Relationships & Governance

• Serve as the primary DHL operational contact and escalation point of contact with customer
• Establish effective operational, monthly, and quarterly governance routines.
• Translate customer priorities into actionable operational plans.
• Develop and maintain a forward-looking account roadmap for stabilization, optimization, and growth.

Drive Integrated Operational Leadership

• Provide oversight across warehouse and control tower operations.
• Ensure timely resolution of service issues and operational risks.
• Align SOPs, escalation protocols, performance controls, and operational processes.
• Coordinate business continuity planning, peak season readiness, and resource management activities.

Manage Performance & Commercial Outcomes

• Own consolidated account performance reporting and corrective action governance.
• Monitor budget, productivity, cost-to-serve, and resource assumptions.
• Support contract compliance, scope management, and change control processes.
• Ensure approved savings initiatives are validated and tracked effectively.

Champion Quality, Safety & Compliance

• Drive compliance with DHL, customer, and regulatory requirements.
• Monitor corrective and preventive actions to closure.
• Maintain governance across customs, bonded administration, documentation, and operational controls where applicable.

Deliver Value Creation & Business Growth

• Sponsor continuous improvement and value creation initiatives.
• Prioritize opportunities in freight optimization, inventory efficiency, network improvement, and warehouse productivity.
• Translate analytical recommendations into operational execution and customer value.

What We're Looking For

We are seeking a commercially minded supply chain leader with strong customer management and operational governance experience.

• Bachelor's Degree in Logistics, Supply Chain, Business Administration, Engineering, or related discipline
• Minimum 8 years of experience in:
  • Supply Chain Management
  • Logistics Operations
  • Contract Logistics
  • Warehousing & Transportation
  • LLP Operations
  • Customer Account Management
• Demonstrated experience managing complex customer relationships and operational governance
• Strong commercial and financial management capability
• Working knowledge of warehousing, transportation, and control tower operations
• Excellent stakeholder management and executive communication skills
• Professional English proficiency

Preferred Qualifications

• Experience within LLP, 4PL, or integrated logistics solutions
• Regional or multi-country operational leadership experience
• Exposure to manufacturing, food, regulated, or bonded operations
• Lean Six Sigma, Continuous Improvement, or Project Management certification
• Proven experience leading operational transformation initiatives

Ready to Lead One of DHL's Strategic Customer Partnerships?

If you're passionate about delivering customer success, driving operational excellence, and creating sustainable supply chain value, we'd love to hear from you.