Voice Channel Team Lead - Bali | KPI & Quality Focus

TP; Provinsi Bali; On-site; IDR 72,000,000 - 120,000,000; Full time

Job summary

TP in Bali seeks an immediate-join Team Leader for voice and call support operations. You will manage a team, ensure KPIs, monitor service quality, and handle critical customer complaints.

You must work rotating shifts, have C1 English, and be willing to be based in Bali. Strong coaching skills and staff turnover control are essential to drive performance.

This role requires proactive problem solving and collaboration with project delivery teams to meet targets.

Qualifications

• Available to join immediately
• English skills is a must ( minimum C1 )
• Willing to work on a shifting schedule and has proven experience as a Team Leader managing a team responsible for voice and call support operations.
• Cooperate with the implementation of project delivery, monitor team service quality and efficiency, and promote the achievement of KPI.
• Highly sensitive to customer complaints, able to anticipate and properly handle unexpected situations.
• Good at organizing performance coaching for staff in the team, implementing performance to excellence and controlling staff turnover.
• Willing to be placed in Bali

Skills

Team Leader

Voice support

Call center operations

KPI monitoring

Customer complaints handling

Job description

TP in Bali seeks an immediate-join Team Leader for voice and call support operations. You will manage a team, ensure KPIs, monitor service quality, and handle critical customer complaints.

You must work rotating shifts, have C1 English, and be willing to be based in Bali. Strong coaching skills and staff turnover control are essential to drive performance.

This role requires proactive problem solving and collaboration with project delivery teams to meet targets.