Vice President - DMC

PT Smailing Tours & Travel Service; Provinsi Bali; On-site; IDR 3,267,974,000 - 4,357,298,000; Full time

Benefits offered by this job

Work permit and KITAS arranged for exp

Performance incentives

Job summary

Smailing Tour Group is seeking a Vice President – DMC to lead the Bali-based DMC division, reporting to the Group COO. You will own P&L, set business strategy, and drive commercial performance while shaping operations and people leadership.

You will grow inbound leisure, MICE, and incentive business across Indonesia, build key accounts, oversee service delivery, and collaborate with other divisions to create integrated client solutions from Bali headquarters in Sanur.

Qualifications

• Bachelor’s degree in business, tourism, hospitality, management or related field.
• Minimum 10 years in DMC, inbound travel, MICE or related industries with senior leadership experience.
• Proven track record with full P&L responsibility and commercial accountability.
• Strong revenue growth, business development and key account management experience.
• Experience in Bali or Indonesia destinations, with knowledge of DMC operations and supplier management.

Responsibilities

• Take full ownership of the DMC division’s P&L including revenue, margins, budgeting and forecasting.
• Develop and execute growth strategy across new markets, products, partnerships.
• Lead sales and business development to grow inbound leisure, MICE and incentive business.
• Build and maintain relationships with key accounts, global networks, agencies and suppliers.
• Oversee DMC operations, safety, quality, compliance and service delivery.
• Lead, develop and inspire a multicultural team with a strong performance culture.
• Collaborate with other Smailing Tour Group divisions for cross-selling and integrated solutions.
• Represent Smailing Tour DMC at trade shows, events, client meetings and forums.

Skills

P&L ownership

Business strategy

Commercial performance

Operations leadership

People leadership

Education

Bachelor’s Degree in Business, Tourism, Hospitality, Management

Job description

Smailing Tour DMC is an established Destination Management Company specialising in inbound travel, MICE, incentives, conferences, and bespoke travel experiences across Bali and Indonesia. As part of Smailing Tour Group, the DMC works with international clients, partners, agencies, and global travel networks to deliver high-quality destination experiences.

We are looking for an experienced and strategic Vice President – DMC to lead the DMC division and drive its next phase of growth. Reporting directly to the Group COO, this role will have full responsibility for the division’s P&L, business strategy, commercial performance, operations, and people leadership.

Responsibilities

Take full ownership of the DMC division’s P&L, including revenue, margins, budgeting, forecasting, and overall financial performance.

Develop and execute the division’s growth strategy, including new markets, products, partnerships, and destination opportunities across Indonesia.

Lead sales and business development to grow inbound leisure, MICE, and incentive business across key international source markets.

Build and maintain strong relationships with key accounts, global DMC networks, travel agencies, event organisers, partners, and suppliers.

Oversee DMC operations and delivery, ensuring high standards of service, safety, quality, compliance, and operational excellence.

Lead, develop, and inspire a multicultural team while building a strong performance culture and succession pipeline.

Collaborate with other Smailing Tour Group divisions to identify cross-selling opportunities and develop integrated client solutions.

Represent Smailing Tour DMC at trade shows, industry events, client meetings, and other relevant business and networking forums.

Qualifications

Bachelor’s Degree in Business, Tourism, Hospitality, Management, or a related field.

Minimum 10 years of relevant experience in DMC, inbound travel, MICE, tourism, or related industries, with proven senior leadership experience.

Proven experience managing a business unit or division with full P&L responsibility and accountability for commercial performance.

Strong track record in revenue growth, business development, key account management, and leading sales or commercial teams.

Strong experience in MICE and inbound travel, preferably with professional experience in Bali.

Strong knowledge of Bali and other key Indonesian destinations, including tourism, hospitality, and destination offerings.

Strong understanding of DMC operations, events, ground logistics, and supplier management, with excellent leadership, strategic thinking, and stakeholder management skills.

Professional proficiency in English is required. Proficiency in Bahasa Indonesia, Spanish, French, or Mandarin Chinese, as well as an established network in key source markets, would be an advantage.

What We Offer

• The opportunity to lead an established, award-winning DMC with a strong reputation.
• A senior leadership role within a growing, multi-division travel group.
• A competitive remuneration package including performance incentives.
• Work permit and residence permit (KITAS) arranged by the company for expatriate candidates.

Based at our DMC headquarters in Sanur, Bali.