UX Researcher: Transform Insights into Product Strategy

Krom; Jakarta Pusat; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

Krom is seeking a UX Researcher to join our growing research team. You will collaborate with PMs, designers, and analysts to translate user behavior and feedback into product decisions, identify opportunities, and run end-to-end studies. Strong quantitative and qualitative methods, plus excellent communication, are essential.

Ideal candidates have 2+ years in UX Research, preferred fintech experience, and a portfolio link in their CV. A Bachelor's degree in a related field is required.

Qualifications

• 2+ years of hands-on UX Research experience
• Experience in financial/fintech industry preferred
• Portfolio link in CV preferred
• Strong quantitative methods with survey design and statistical analysis
• Strong communication skills to translate findings for stakeholders and senior leadership
• Strong problem-solving mindset balancing user needs and business priorities
• Bachelor's degree in Information Systems, Informatics, Psychology, HCI, or related field

Responsibilities

• Identify opportunities and validate them through well-scoped research initiatives
• Run end-to-end research projects from brief to analysis and reporting
• Read behavioral patterns and interpret data with product analysts to guide research directions
• Support product managers in roadmap prioritization by embedding user insights in decisions

Skills

UX Research

Quantitative methods

Qualitative research

Survey design

Statistical analysis

Stakeholder communication

Cross-functional collaboration

Education

Bachelor's degree

Job description

Krom is seeking a UX Researcher to join our growing research team. You will collaborate with PMs, designers, and analysts to translate user behavior and feedback into product decisions, identify opportunities, and run end-to-end studies. Strong quantitative and qualitative methods, plus excellent communication, are essential.

Ideal candidates have 2+ years in UX Research, preferred fintech experience, and a portfolio link in their CV. A Bachelor's degree in a related field is required.