Facility & Workplace Services Manager

Sun Life Financial; Indonesia; Remote; IDR 180,000,000 - 360,000,000; Full time

Benefits offered by this job

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Job summary

Sun Life Financial in Indonesia is seeking a seasoned Facilities Management professional to lead governance, asset management, and financial administration for workplace services. You will oversee vendor relationships, contracts and SLAs, and drive cost optimization while ensuring security, BCM, and compliance across the organization.

You will coordinate with internal departments and external partners to support business needs, manage fixed assets, and improve processes in a multinational

Qualifications

• Bachelor’s degree in Engineering, Business Administration, Management, Facility Management, Finance, or related discipline.
• Certifications in Facility Management, Business Continuity Management, Project Management, or Workplace Management are an advantage.
• Minimum 8–10 years of relevant experience.
• Minimum 3–5 years in a managerial or supervisory capacity.
• Experience within financial services, insurance, banking, multinational corporations, or professional services environments is preferred.

Responsibilities

• Ensure efficient delivery of workplace support services, aligned with business needs and employee experience objectives.
• Manage vendor relationships, contract administration, performance monitoring, and SLAs.
• Lead governance and oversight of physical fixed assets including asset lifecycle, inventory, verification, movement and disposal.
• Manage FM-related Accounts Payable, invoice validation, budgeting and cost-control initiatives.
• Support budgeting, forecasting and cost optimization efforts.
• Oversee workplace security controls, access systems, visitor management and CCTV governance.
• Coordinate Business Continuity Management activities, exercises and crisis preparedness programs.
• Coordinate records management and ensure policy/regulatory compliance.
• Communicate with internal and external stakeholders to support business and workplace needs.

Skills

Governance & compliance

Vendor management

Contract management

Asset management

Financial administration

Risk management

Business continuity awareness

Process improvement

Stakeholder management

Education

Bachelor’s degree in Engineering or related

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description

Business Support Services Ensure efficient delivery of workplace support services in alignment with business needs and employee experience objectives. Manage vendor relationships, contract administration, performance monitoring, and service level agreements (SLAs).

Administration & Governance Lead governance and oversight of physical fixed assets, including asset lifecycle management, inventory control, physical verification, movement, and disposal activities.

Financial Governance Manage FM-related Accounts Payable activities, invoice validation, budget tracking, and payment administration. Support annual budgeting, forecasting, and cost-control initiatives. Monitor expenditures and identify opportunities for operational efficiency and cost optimization.

Physical Security & Resilience Support Oversee workplace security controls, including access control systems, visitor management processes, and CCTV governance. Support workplace Health, Safety & Sustainability initiatives. Coordinate Business Continuity Management (BCM) activities, exercises, and crisis preparedness programs. Manage records management programs, ensuring compliance with our company policies and regulatory requirements.

Key Competencies

The ideal candidate demonstrates strong people leadership, with the ability to coach and develop teams, lead change effectively, and apply strategic thinking to support business priorities and operational transformation. Strong functional capability is required across governance and compliance, vendor and contract management, asset management, financial administration, risk management, business continuity awareness, and process improvement. The role requires a professional with strong communication and stakeholder management skills, high integrity and accountability, a customer-focused mindset, strong analytical and problem-solving abilities, and the confidence to influence and collaborate across functions.

Qualifications

Bachelor’s degree in Engineering, Business Administration, Management, Facility Management, Finance, or a related discipline. Professional certifications in Facility Management, Business Continuity Management, Project Management, or Workplace Management are an advantage. Minimum 8–10 years of relevant experience. Minimum 3–5 years in a managerial or supervisory capacity. Experience within financial services, insurance, banking, multinational corporations, or professional services environments is preferred.

Communication scope

Internal Stakeholders: Regular interaction with Corporate and Regional Office teams through biweekly and monthly coordination meetings on health and safety, physical security, records management, and facility operations. Collaborates with department heads to understand and support business and workplace needs.

External Stakeholders: Manages relationships with vendors and contractors for security, records storage services, courier and other facility services. Coordinates with building management, property owners, government authorities, security agencies, and emergency services for permits, certifications, compliance, and operational matters.

At Sun Life, we cultivate a High-Performance, Caring Culture that empowers our people to achieve outstanding results, embrace continuous growth, and create meaningful impact. We succeed together by fostering an inclusive environment where wellbeing, collaboration, and accountability are equally valued.

Job Category: Facilities Posting End Date: 31/01/2027

Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.