Utility Dining Attendant - PTAMI

Princess Cruises; Jakarta Pusat; On-site; IDR 194,656,000 - 300,832,000; Full time

Benefits offered by this job

Competitive salary package

Private cabin on ship

Company-paid travel to ship

Learning & development opportunities

Job summary

Princess Cruises is seeking a Utility Dining Attendant (Fixed Term Contract) to support high-quality dining service aboard our ships. You will assist the service team, ensure timely delivery of meals, and help maintain dining area standards while engaging with guests from around the world.

Your role emphasizes hospitality, attention to detail, and teamwork as you contribute to memorable experiences for our guests on a global voyage.

Qualifications

• At least 1 year of experience in roles such as Restaurant Waiter, F&B Runner, or similar in the food and beverage industry.
• Basic understanding of public health and sanitation regulations.
• Ability to stay organized and meet deadlines.
• Working knowledge of food and beverage products and restaurant operations.
• Good command of English, both verbal and written.
• Strong focus on guest service and delivering exceptional experiences.
• Motivated to excel with a warm, friendly, and caring attitude.
• Commitment to professional teamwork in a multicultural environment.

Responsibilities

• Support the service team to achieve Food & Beverage targets by following service standards.
• Deliver a consistent product and service experience that satisfies guests and teammates.
• Promptly address guest or teammate issues and resolve them collaboratively.
• Embrace MedallionClass products and apps to enhance guest experiences.
• Set up dining areas per brand standards and ensure timely delivery of items.
• Maintain cleanliness and stock levels in dining areas and assist with service delivery.
• Know onboard products, itineraries, and port information to assist guests.
• Accurately record orders in the onboard POS system and follow RSA and safety procedures.
• Adhere to health, environmental, safety, and security guidelines.

Skills

F&B experience

Public health knowledge

Organizational skills

Food & beverage knowledge

Communication skills

Guest service focus

Motivated & caring

Teamwork & professionalism

Job description

Utility Dining Attendant - PTAMI

Department: Restaurant

Employment Type: Fixed Term Contract

Location: PT Alpha Magsaysay (Indonesia)

Description

By applying to this position, your application will be submitted to PT Alpha Magsaysay, our Global Talent Partner in Indonesia. A professional recruiter will contact you shortly if your qualifications align with our hiring requirements. As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

As a Utility Dining Attendant, you will play an essential role in providing high-quality dining service to our guests. You will be responsible for supporting the service team and ensuring that food and beverage operations are executed seamlessly. Your professionalism, attention to detail, and ability to provide outstanding service will help make every guest’s experience a memorable one.

Service Excellence

• Consistently support the service team in achieving Food & Beverage targets by following all Service Excellence standards.
• Take ownership of delivering a consistent product and service experience that meets all standards, ensuring both guest and teammate satisfaction.
• Address any guest or teammate issues promptly and work collaboratively with others to resolve them effectively.
• Embrace and utilize MedallionClass products, services, and applications to enhance guest experiences.

Dining Area Setup & Service

• Ensure the correct setup and presentation of dining areas, maintaining brand standards at all times.
• Assist with the timely delivery of food & beverage items, clear and clean tables, and maintain the cleanliness of the dining areas.
• Maintain stock levels of food, beverage, or hotel items, and replenish as needed to ensure seamless service.
• Assist in the delivery of food and beverage service as directed, ensuring service standards are followed.

Guest and Teammate Interaction

• Be knowledgeable of onboard products, offerings, itinerary, and port information to provide guests with helpful assistance as needed.
• Ensure all guest and teammate orders are accurately recorded and processed using the onboard POS system.

Health, Safety, and Compliance

• Report any Responsible Service of Alcohol (RSA) related issues promptly to the supervisor or leader on duty.
• Perform General Emergency Procedures confidently and promptly as per company directives.
• Follow company guidelines for handling garbage, biohazardous, and sharps waste, ensuring proper sorting and disposal.
• Support the creation of a safe and compliant environment while committing to Operation Oceans Alive.
• Maintain compliance with company brand and Health, Environmental, Safety, and Security (HESS) standards.
• Keep up-to-date with public health standards, ensuring compliance and reporting any issues immediately.

Additional Responsibilities

• Assist with sanitation efforts as directed, especially in outbreak situations requiring increased cleanliness and hygiene.

Skills, Knowledge & Expertise

• Proven F&B Experience: At least 1 year of experience in roles such as Restaurant Waiter, F&B Runner, or similar positions in the food and beverage industry.
• Public Health Knowledge: Basic understanding of public health and sanitation regulations and procedures.
• Organizational Skills: Ability to organize work efficiently and meet deadlines.
• Food & Beverage Knowledge: Working knowledge of food and beverage products, services, and general restaurant operations.
• Communication Skills: Good command of the English language, both verbal and written.
• Guest Service Focus: A strong foundation in guest service with the ability and willingness to deliver exceptional service to our guests.
• Motivated & Caring: Motivated to excel in all aspects of job duties with a warm, friendly, and caring personality. A passion for surprising and delighting guests throughout their cruise experience.
• Teamwork & Professionalism: Commitment to maintaining professional and courteous working relationships in a diverse, multicultural environment.

Additional Information

This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements.

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

• A competitive salary package.
• Your own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.