Buffet Steward (Japanese Speaking) - PTAMI

Princess Cruises; Jakarta Pusat; On-site; IDR 442,400,000 - 672,447,000; Full time

Benefits offered by this job

Competitive salary package

Private cabin onboard

Company-paid travel to ship

Access to exclusive onboard areas

Well-being and welfare programs

Learning and development opportunities

Opportunity to travel the world

Inclusive dynamic work environment

Job summary

Princess Cruises is seeking a Buffet Steward (Japanese Speaking) for PT Alpha Magsaysay, Indonesia. The role is fixed term with responsibilities in the Restaurant department, supporting guest service and food presentation on board.

Fluent English and conversational Japanese are required, along with food and beverage experience and sanitation knowledge. Join a global cruise line known for professional development and guest-focused service aboard ships visiting diverse destinations.

Qualifications

• Minimum one year of Food and Beverage experience and attendance at a recognized hotel/catering school.
• Good knowledge of continental food and restaurant service standards.
• Good knowledge of international beverage products.
• Preferably candidates must have attended USPH or HACCP Sanitation Course and should have a solid knowledge of sanitation regulations pertaining to the individual’s area of work.
• Basic computer skills and knowledge of P.O.S. systems.
• Fluent English language skills, both verbal and written.
• Conversational Japanese language skills.
• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
• Motivation to excel in all aspects of job duties and responsibilities.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality.

Responsibilities

• Always maintains a visible profile and is available to graciously assist guests during food and beverage service.
• Always ensures proper setup and presentation of assigned service area in line with all Company standards.
• Always delivers food and beverages as requested, in a timely manner, in the correct service order, and following brand standards.
• Ensures service sequences are being followed during meal periods to include clearing and cleaning of tables according to brand standards.
• Provides a positive Lido dining experience to every guest by always applying the brand and Service Excellence standards.
• Embraces utilizes and promotes MedallionClass products services, and applications to personalize the guest experience.
• Demonstrates to every guest that his or her satisfaction is our top priority by immediately acknowledging every request, reporting issues immediately to leaders as appropriate, responding promptly and effectively to resolve any service request or concern, and following up to ensure guest satisfaction.
• Always observes and identifies guests’ preferences utilizing the MedallionClass technology and adjusts service, accordingly, anticipating guests’ needs.
• Understand the setup, product, and service expectations of their respective area and immediately rectify any shortfalls that would have a negative impact on the guest experience.
• Consistently supports the efforts to exceed Restaurant-specific targets and other key metrics by adhering to the service excellence standards.
• Actively learns and is knowledgeable of onboard products and offerings, itinerary, and point information to aid guests as needed.

Skills

F&B experience

Continental cuisine knowledge

International beverages knowledge

USPH/HACCP sanitation knowledge

English fluent

Japanese conversational

Guest service fundamentals

Team communication

Customer satisfaction focus

POS systems familiarity

Education

Hotel/Catering school attendance

Tools

POS terminals

Basic computer skills

Job description

Buffet Steward (Japanese Speaking) - PTAMI

Department: Restaurant

Employment Type: Fixed Term Contract

Location: PT Alpha Magsaysay (Indonesia)

Reporting To: Asst Restaurant Manager

Description

As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.

We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• Always maintains a visible profile and is available to graciously assist guests during food and beverage service.


• Always ensures proper setup and presentation of assigned service area in line with all Company standards.


• Always delivers food and beverages as requested, in a timely manner, in the correct service order, and following brand standards.


• Ensures service sequences are being followed during meal periods to include clearing and cleaning of tables according to brand standards.


• Provides a positive Lido dining experience to every guest by always applying the brand and Service Excellence standards.


• Embraces utilizes and promotes MedallionClass products services, and applications to personalize the guest experience.


• Demonstrates to every guest that his or her satisfaction is our top priority by immediately acknowledging every request, reporting issues immediately to leaders as appropriate, responding promptly and effectively to resolve any service request or concern, and following up to ensure guest satisfaction.


• Always observes and identifies guests’ preferences utilizing the MedallionClass technology and adjusts service, accordingly, anticipating guests’ needs.


• Understand the setup, product, and service expectations of their respective area and immediately rectify any shortfalls that would have a negative impact on the guest experience.


• Consistently supports the efforts to exceed Restaurant-specific targets and other key metrics by adhering to the service excellence standards.


• Actively learns and is knowledgeable of onboard products and offerings, itinerary, and point information to aid guests as needed.

Skills, Knowledge & Expertise

• Minimum one year of Food and Beverage experience and attendance at a recognized hotel/catering school.


• Good knowledge of continental food and restaurant service standards.


• Good knowledge of international beverage products.


• Preferably candidates must have attended USPH or HACCP Sanitation Course and should have a solid knowledge of sanitation regulations pertaining to the individual’s area of work.


• Basic computer skills and knowledge of P.O.S. systems.


• Fluent English language skills, both verbal and written.


• Conversational Japanese language skills.


• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.


• Motivation to excel in all aspects of job duties and responsibilities.


• Personable communicator with outstanding social skills and a warm, friendly, and caring personality.


• Ability to continuously surprise and delight guests throughout their cruise experience.


• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Additional Information

This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements.

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

• A competitive salary package.


• Your own comfortable double cabin - your private space to relax and recharge.


• Company-paid travel to and from the ship, so you can focus on the journey ahead.


• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).


• A vibrant recreation and welfare program designed to support your well-being and work-life balance.


• Access to exceptional learning and development opportunities to grow your skills and advance your career.


• The chance to travel the world, exploring exciting destinations while doing what you love.


• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.