Spa Therapist - The St. Regis Jakarta
Job Description
**Additional Information**
**Job Number**
**Job Category** Spa
**Location** Rajawali Place, Jalan HR Rasuna Said Kav. B/4, Jakarta Selatan, Indonesia, 12910
Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique - with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Description**
- Monitoring/back up team Air Import & Air Export (in TMF system and e-mail) starting receiving Shipping Instruction or inquiry from customer, request buying rate to overseas, quote to customer, non-job file / foreign to foreign shipment, pick up export process, monitor export process, pre-alert email & TMF, confirm pre-alert in system, monitor clearance import, till delivery.
- Monitor payment request, billing and submit invoice to receptionist.
- Check pre-alert from overseas in system regularly.
- Check late no reason code.
- Generate auto exception daily.
- Monitor update milestone daily.
- Handle shipment Kuta Beach from checking draft Air Way Bill, TMF system till delivery.
- Issue credit note including from branch.
- Check shipment nett revenue - profit loss shipment monthly basis.
- Monitor with origin for shipment unbilled or unlock cost before month end closing.
- Monitor and check locking file.
- Check and execute profit share warehouse from MSA in system.
- Checking buying rate to co-loader.
- Export audit and add shipment export in sharepoint.
- Checking profit share for shipment transhipment via SIN.
- Create employee monthly report.
- Create Credit Note report.
- Create Daily Shipment Report.
- Help create and monitor of implementation of Quality, Health, Safety and Environment objectives for Air Freight Departments.
- Make sure that every operation conducted according to safety regulations set up by customer and Indonesian Law.
- A job description covering your responsibilities will be available at the time of employment. Due to the evolving nature and changing demands of the business, your direct supervisor be entitled to ask you with additional tasks.
- A job description covering your responsibilities will be available at the time of employment. Due to the evolving nature and changing demands of the business, your direct supervisor be entitled to ask you with additional tasks.
**Description**
**EXPORT**
- Receive inquiry from shipper / overseas.
- Receive new shipment from sales team.
- Checking update cost to vendor (prepare quotation if any).
- Prepare documentation, dock receipts, BL (HBL, MBL, Cargo Manifest such as AMS, ISF/ ACI).
- Request PEB (Export Declaration) to PPJK. Communicate with customers regarding disposition of freight (i.e. Tracking & tracing, routing & dispatching, and rate quotations).
- File SED's (Shippers Export Declarations).
- Submit booking to co-loader/vendor or carrier.
- Inform vessel schedule to the shipper.
- Arrange trucking to pick up cargo.
- Release DO ( Delivery Order ) to shipper.
- Send shipping instruction to vendor/co-loader or carrier.
- Checking export document from shipper.
- Review and confirming Master Bill of Lading (MBL) from co-loader/vendor or carrier.
- Send pre-alert to destination office and the shipper.
- Post pre-alert on Kewil to destination office properly.
**IMPORT**
- Receive review, and process inquiry or shipping instruction from customer/sales/overseas.
- Communicate with both origin office and consignee (including preparing quotation).
- Review import HBL (House Bill of Lading), MBL (Master Bill of Lading) & CIPL (Commercial Invoice & Packing List Docs) from origin office.
- Seek approval draft HBL from the consignee.
- Confirm & receive pre-alert on Kewill properly.
- Send pre-alert document to consignee.
- Prepare and pickup custom document from the consignee.
- Request draft PIB (Import Declaration) to PPJK.
- Sending draft PIB (Import Declaration) to the consignee for approval.
- Request BC.1. and Copy Manifest to Co - Loader / Carrier.
- Send NOA (Notice of Arrival) once shipment arrived.
- Update the pod on Kewill system properly.
- Prepare and arrange payment request/PR duty/tax to Co - Loader / Carrier.
- Issue Billing invoice duty/tax same day as payment request/PR.
- Monitor custom clearance process with custom clearance officer.
- Update custom process to the consignee regularly.
- Arrange trucking once shipment released/SPPB.
- Update milestone for delivery status properly.
- Prepare and issue for billing invoice (freight and custom clearance).
- Issue transmittal receive and submit full set of invoice & supporting documents to receptionist.
- Accrue cost from vendor and submit original invoice from vendor to finance for finalize.
- Locking the file on Kewill system properly.
- Monitor transactions and notify manager of any problem or irregularities.
- Provide excellent and timely customer service by informing the customer of the status of their shipment(s).
- Coordinate the release of goods from the carrier, customs or other governmental agency examinations that may be required.
**FINANCE**
- Update milestone on Kewill system properly.
- Locking the file on Kewill system properly.
- Track and trace cargo as necessary to insure proper movement and delivery.
- Provide finance department with proper and correct billing information.
- Communicate & correspond with other company branches and agents for customer satisfaction, and ensure excellent service execution.
- Seek the most profitable mode of shipment, yet meet customer's requirement for the movement of freight. Implement the Quality objectives set for Sea Freight Department.
- Help maintain implementation on Health, Safety and Environment objectives on daily business.
- A job description covering your responsibilities will be available at the time of employment. Due to the evolving nature and changing demands of the business, your direct supervisor be entitled to ask you with additional tasks