Training Academy Customer Support Coordinator

Airbus; Subang; On-site; IDR 268,001,000 - 402,001,000; Full time

Job summary

Airbus Helicopters Malaysia SDN. BHD. is seeking a Customer Support Coordinator to ensure seamless day-to-day arrival logistics for visiting pilots, technicians and instructors.

You will manage schedules, welcome kits, access cards, catering and hotel/transport arrangements on-site. You will act as the primary on-site liaison with HQ and central management to drive customer experience improvements, maintain facility standards and support the training programs.

Qualifications

• Experience in customer-facing roles or training logistics is a plus.
• Ability to coordinate complex schedules and logistics across multiple stakeholders.
• Commitment to integrity and compliance in line with company values.

Responsibilities

• Manage arrival logistics for incoming trainees (welcome kits, access cards, schedules, catering, hotel/transport).
• Provide on-site assistance to trainees throughout programs.
• Collect and report customer satisfaction data for training programs to drive improvements.
• Coordinate with HQ/central management to align customer experience activities and action plans.
• Manage schedules for pilot, technician training, and simulator/facility maintenance windows.
• Issue Letters of Intent (LOI).
• Monitor facility cleanliness and report maintenance issues; oversee merchandise inventory and replenishment.

Skills

Customer service

Scheduling

Facilities coordination

Job description

The Customer Support coordinator, In this role, will be the face of the academy-ensuring seamless day-to-day arrival logistics, simulator scheduling, facility management, and overall customer satisfaction for our visiting pilots, technicians, and instructors.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus Helicopters Malaysia SDN. BHD. Employment Type: Permanent Experience Level: Professional Job Family: Customer Account and Service Management

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Customer Experience & Arrival Logistics

• Manage all arrival logistics for incoming trainees, including welcome kits, access cards, schedules, catering and hotel/transportation arrangements.
• Provide dedicated on-site assistance to trainees throughout the duration of their programs.
• Collect and report customer satisfaction data for all ATO & MTO programs to drive continuous service quality improvements.
• Act as the primary point of contact with HQ/central management to coordinate all customer experience activities, reporting, data analysis, and action plans for improvement.

Technician, Pilot, Flight Simulator & Mission Scheduling

• Manage and update detailed customer schedules for all pilot and technician training programs, balancing operational windows for simulator/facility maintenance, customer demos, audits, and internal instructor training.
• Manage internal Pilot, FFS and regional mission hours reporting.
• Issue Letters of Intent (LOI).

Facility Management & Administration

• Monitor facility cleanliness and report maintenance or repair issues promptly to maintain a high-standard, professional environment.
• Oversee merchandise inventory, sales, and stock replenishment.