Training Academy Customer Experience & Scheduling Coordinator

Airbus; Subang; On-site; IDR 268,001,000 - 402,001,000; Full time

Job summary

Airbus Helicopters Malaysia SDN. BHD. is seeking a Customer Support Coordinator to ensure seamless day-to-day arrival logistics for visiting pilots, technicians and instructors.

You will manage schedules, welcome kits, access cards, catering and hotel/transport arrangements on-site. You will act as the primary on-site liaison with HQ and central management to drive customer experience improvements, maintain facility standards and support the training programs.

Qualifications

• Experience in customer-facing roles or training logistics is a plus.
• Ability to coordinate complex schedules and logistics across multiple stakeholders.
• Commitment to integrity and compliance in line with company values.

Responsibilities

• Manage arrival logistics for incoming trainees (welcome kits, access cards, schedules, catering, hotel/transport).
• Provide on-site assistance to trainees throughout programs.
• Collect and report customer satisfaction data for training programs to drive improvements.
• Coordinate with HQ/central management to align customer experience activities and action plans.
• Manage schedules for pilot, technician training, and simulator/facility maintenance windows.
• Issue Letters of Intent (LOI).
• Monitor facility cleanliness and report maintenance issues; oversee merchandise inventory and replenishment.

Skills

Customer service

Scheduling

Facilities coordination

Job description

Airbus Helicopters Malaysia SDN. BHD. is seeking a Customer Support Coordinator to ensure seamless day-to-day arrival logistics for visiting pilots, technicians and instructors.

You will manage schedules, welcome kits, access cards, catering and hotel/transport arrangements on-site. You will act as the primary on-site liaison with HQ and central management to drive customer experience improvements, maintain facility standards and support the training programs.