Trainer (for Desk Collection)

PT Dana Pinjaman Inklusif; Jakarta Pusat; On-site; IDR 55,800,000 - 83,700,000; Full time

Job summary

PT Dana Pinjaman Inklusif is seeking a Training Specialist in Jakarta to onboard Desk Collection agents and provide ongoing skills refreshment.

You will develop modules, slides, and process guides, coach agents with gaps, and evaluate outcomes to ensure readiness. The role requires strong English, public speaking, and collaboration with supervisors and managers.

The position focuses on training delivery, metrics reporting, and SOP compliance within a fintech lending environment.

Qualifications

• Minimum 2 years of experience as a Trainer in P2P Lending/Fintech, Desk Collection.
• Fluent in English, especially speaking ability.
• Understanding of post-lending processes, collection SOP, and negotiation techniques.
• Ability to develop training materials with clear structure.
• Strong public speaking and communication skills.
• Organized, detail-oriented, and able to manage training schedules and administration.

Responsibilities

• Provide training to new Desk Collection agents covering SOP, workflow, communication techniques, and system usage.
• Conduct refreshment training on system updates, policies, and collection best practices.
• Develop training materials including modules, slides, process guides, and evaluations.
• Coach agents with competency gaps.
• Evaluate training results to ensure understanding and readiness.
• Monitor SOP and collection technique implementation in daily work.
• Coordinate with Supervisors and Collection Managers to identify training needs.
• Prepare training reports including attendance, evaluation results, and participant feedback.

Skills

Public speaking

Communication skills

Coaching

Training materials development

Organizational skills

English fluency

Job description

This role involves providing training to new employees for Desk Collection agents, conducting refreshment training on system updates and collection policies, and developing training materials. The trainer will coach agents with competency gaps, evaluate training outcomes, monitor SOP implementation, coordinate with Collection supervisors and managers, and prepare training reports.

Key responsibilities

Provide training to new Desk Collection agents covering SOP, workflow, communication techniques, and system usage

Conduct refreshment training on system updates, policies, and collection best practices

Develop and create training materials including modules, slides, process guides, and evaluations

Coach agents with competency gaps

Evaluate training results to ensure agent understanding and readiness

Monitor SOP and collection technique implementation in daily work

Coordinate with Supervisors and Collection Managers to identify training needs

Prepare training reports including attendance, evaluation results, and participant feedback

About you

Minimum 2 years experience as a Trainer in P2P Lending/Fintech companies, particularly in Desk Collection

Fluent in English, especially speaking ability

Understanding of post-lending processes, collection SOP, and communication/negotiation techniques

Ability to develop training materials with clear and understandable structure

Strong public speaking and communication skills

Organized, detail-oriented, and able to manage training schedules and administration

Able to work collaboratively with teams and coordinate with various stakeholders

Proactive with strong coaching abilities