Operations Executive - Support Market AU (mandarin speaker)

Tumlare Corporation; Jakarta Pusat; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

Kuoni Tumlare in Indonesia is seeking an Operations Specialist to run tours in alignment with the company’s SOPs, ensuring service quality, profitability, and client satisfaction. The role requires close coordination with Sales, Hotel Teams, Inbound Operations, and third‑party suppliers to guarantee smooth execution from confirmation to completion.

You will be part of the Operations Team, reporting to the Operations Team Leader/Supervisor.

Qualifications

• 2–4 years of experience in Tour Operations or MICE Operations.
• Strong understanding of itinerary management, supplier coordination, and cost control.

Responsibilities

• Prepare and manage operational documentation for confirmed bookings (Go-Ahead).
• Coordinate with suppliers for hotel, transport, and service arrangements.
• Handle itinerary changes, flight updates, and re-pricing when needed.
• Provide accurate information and support to clients and internal teams.
• Monitor service quality and ensure SOP compliance.

Skills

Fluent English

Mandarin

Attention to detail

Communication

Multi-tasking

Teamwork

Education

Diploma or Bachelor’s Degree in Tourism, Hospitality, or Business Administration

Tools

Microsoft Office

Booking systems / CRM tools

Job description

About Kuoni Tumlare:

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business:

Our Destination Management services form the core of our business. Together with our destination experts, our sales teams generate business and shape itineraries suited to our customers’ needs with real-time insider knowledge. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry-free.

About The Role:
This role is responsible for operating tours in accordance with the company’s Standard Operating Procedures (SOPs) to ensure service quality, profitability, and client satisfaction. The position involves close coordination with Sales, Hotel Teams, Inbound Operations Team in Destinations office, and third-party suppliers to ensure smooth execution of all tour components from confirmation to completion.
You will be part of the Operations Team, reporting directly to the Operations Team Leader/Supervisor.

Key Responsibilities:

• Prepare and manage operational documentation for confirmed bookings (Go-Ahead).

• Coordinate with suppliers for hotel, transport, and service arrangements.

• Handle itinerary changes, flight updates, and re-pricing when needed.

• Provide accurate information and support to clients and internal teams.

• Monitor service quality and ensure SOP compliance.

TO SUCCEED IN THE ROLE YOU SHOULD HAVE:

Education:

• Minimum Diploma or Bachelor’s Degree in Tourism, Hospitality, or Business Administration (or related field).

Experience:

• 2–4 years of experience in Tour Operations or MICE Operations within a DMC or Travel Agency environment.

• Strong understanding of itinerary management, supplier coordination, and cost control.

Language Proficiency:

• Fluent in English is mandatory (spoken and written).

• Mandarin is mandatory (spoken)

• A second language (Japanese, Mandarin, or European languages) will be an advantage.

Technical Skills:

• Proficient in Microsoft Office (Excel, Word, Outlook).

• Experience with booking systems, reservation platforms, or CRM tools is preferred.

• Strong numerical and data accuracy skills.

• Comfortable managing digital documentation and filing systems.

Personal Attributes:

• Strong attention to detail and organizational skills.

• Proactive, responsible, and able to handle multiple tasks simultaneously.

• Customer-service mindset with good communication and follow-up ability.

• Team-oriented and adaptable in a dynamic environment.

• Positive attitude and ability to work under pressure.

WE ARE LOOKING FOR A PERSON WITH:

Competencies:

• Passionate and want to learn tourism business especially wholesale

• Attention to Detail – Ensures all bookings, itineraries, and documents are accurate and complete.

• Communication Skills – Communicates clearly with internal teams, suppliers, and clients.

• Customer Orientation – Focuses on client satisfaction and proactive problem-solving.

• Time Management – Manages multiple bookings and tight deadlines effectively.

• Analytical Thinking – Identifies issues in pricing, itinerary, or operations and finds solutions.

• Problem-Solving – Responds effectively to changes and operational challenges.

• Teamwork and Collaboration – Works seamlessly with Sales, Hotel Reservations, and Inbound teams.

• Adaptability – Adjusts quickly to new client requests or itinerary changes.

• Commercial Awareness – Understands cost structure, margins, and profit optimization.

• Technology Literacy – Uses internal booking systems and Microsoft Office efficiently.

• Service Excellence – Maintains high service standards throughout the tour cycle.

• Integrity and Accountability – Acts with honesty and follows company guidelines.

• Result Orientation – Focuses on accuracy, efficiency, and timely delivery.

• Continuous Learning – Stays updated on destinations, supplier networks, and internal processes.

Career Development and Rotation:
We encourage continuous learning and professional growth. Team members in this role may be considered for rotation or cross-functional assignments within the company, in line with our culture of developing versatile talent and promoting internal mobility.