Tencent Cloud–Regional Product Operations Specialist (Southeast Asia）

PT Kite Bird Indonesia; Jakarta Pusat; On-site; IDR 1,252,236,000 - 2,146,691,000; Full time

Job summary

Tencent is seeking an Overseas Operations Specialist for Southeast Asia to drive early user operations, localization, and product feedback loops for an AI Agent product across the region.

You will own the operations strategy for the SEA market, including market prioritization, user segmentation, and operating cadence, and you will seed users across multiple channels with local-market campaigns, content, and influencer outreach.

Qualifications

• 5+ years of experience in user operations, content operations, community operations, or growth operations.
• Hands-on experience in content, community, and influencer / KOL operations.
• Proficiency in English; fluent Chinese with the ability to collaborate effectively with China-based teams; Bahasa Indonesia, Thai, Vietnamese, or other Southeast Asian languages are a plus.

Responsibilities

• Own the operations strategy for the AI Agent product in Southeast Asia, including market prioritization, user segmentation, growth channels, localization direction, and operating cadence.
• Acquire seed users in target markets and run localized operations across channels including but not limited to content, communities, and influencers, identifying and validating the growth motions that work best in each local market.
• Through user research and market insight, develop a deep understanding of how knowledge workers and business users in Southeast Asia use AI tools; build localized use cases and templates for SEA users, and close the product feedback loop.

Skills

User operations

Content operations

Community operations

Growth operations

Job description

Business Unit Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.

What the Role Entails

We’re looking for an Overseas Operations Specialist for Southeast Asia to drive early user operations, localization, and product feedback loops for an AI Agent product across the region.

1. 1.Own the operations strategy for the AI Agent product in Southeast Asia, including market prioritization, user segmentation, growth channels, localization direction, and operating cadence.
2. 2.Acquire seed users in target markets and run localized operations across channels including but not limited to content, communities, and influencers, identifying and validating the growth motions that work best in each local market.
3. 3.Through user research and market insight, develop a deep understanding of how knowledge workers and business users in Southeast Asia use AI tools; build localized use cases and templates for SEA users, and close the product feedback loop.

Who We Look For

• 5+ years of experience in user operations, content operations, community operations, or growth operations; hands-on experience in Southeast Asian markets is preferred.
• Hands-on experience in content, community, and influencer / KOL operations, with the ability to plan and execute campaigns independently.
• Familiar with AI products, productivity tools, SaaS, or cross-border ecommerce tools, with a strong understanding of user workflows.
• Strong user insight and data sensitivity, with the ability to optimize operations based on activation, retention, and other usage data.
• Working proficiency in English; fluent Chinese with the ability to collaborate effectively with China-based teams; proficiency in Bahasa Indonesia, Thai, Vietnamese, or other Southeast Asian languages is a plus.

Preferred Qualifications

• Experience driving early user operations or cold-start growth in a new country or market.

Equal Employment Opportunity at Tencent As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

Who we are

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life for people around the world.

Equal Employment Opportunity at Tencent As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.