Tenant Relation Supervisor

ASRI (a subsidiary of Agung Sedayu Group); Bekasi; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

ASRI, a visionary property developer, seeks a Tenant Relations Manager in Bekasi to act as the primary liaison between apartment management and tenants, ensuring effective communication about policies and community updates.

You will handle inquiries, requests, and complaints; coordinate with Engineering, Housekeeping, Security, and other departments; and supervise the Tenant Relations team to improve tenant satisfaction and operational efficiency.

Qualifications

• Bachelor’s degree in a related field as listed.
• 3+ years in Tenant Relations with supervisory exposure.
• Strong knowledge of mall operations, tenant management and lease administration.
• Experience handling tenant complaints and coordinating with internal departments.
• Proficient in MS Office; experience with property management systems is a plus.

Responsibilities

• Serve as liaison between apartment management and tenants, ensuring effective communication on policies and updates.
• Handle tenant inquiries, requests, complaints, and operational issues; coordinate with relevant departments for timely resolutions.
• Monitor tenant compliance with house rules, building regulations, and lease agreements; address non-compliance appropriately.
• Coordinate move-in/move-out, fit-out, renovation, and handover activities per procedures.
• Collaborate with Engineering, Housekeeping, Security, and Property Management to ensure smooth operations.
• Prepare and maintain tenant-related documentation and administrative records.
• Supervise the Tenant Relations team and implement SOPs to improve satisfaction and efficiency.

Skills

Leadership

Communication

Negotiation

Interpersonal skills

Conflict resolution

Problem-solving

Education

Bachelor's Degree in Business Administration

Property Management

Hospitality Management

Public Relations

Tools

Microsoft Office

Property Management Systems

Job description

Serve as the primary liaison between apartment management and tenants by maintaining strong relationships and ensuring effective communication regarding operational matters, policies, and community updates.

Handle tenant inquiries, requests, complaints, and operational issues, ensuring timely resolution through coordination with relevant departments.

Monitor tenant compliance with house rules, building regulations, safety standards, lease agreements, and company policies while addressing non-compliance appropriately.

Coordinate tenant move-in, move-out, fit-out, renovation, and handover activities to ensure compliance with established procedures and operational standards.

Collaborate with Engineering, Housekeeping, Security, Property Management, and other departments to ensure smooth building operations and prompt resolution of tenant-related issues.

Prepare and maintain tenant-related documentation, operational reports, correspondence, permits, vendor coordination records, and other administrative documents.

Supervise the Tenant Relations team, implement company policies and SOPs, and identify opportunities to improve tenant satisfaction and operational efficiency.

Requirements

• Min. Bachelor's Degree (S1) in Business Administration, Property Management, Hospitality Management, Public Relations, or a related field.
• Min. 3 years of experience as Tenant Relations, with at least 1 year in a supervisory position.
• Strong knowledge of mall operations, tenant management, lease administration, fit-out and handover processes, also building regulations.
• Experience in handling tenant complaints, coordinating with internal departments, supervising vendors, and resolving operational issues effectively.
• Proficient in Microsoft Office (Excel, Word, and PowerPoint); experience with Property Management Systems is an advantage.
• Excellent leadership, communication, negotiation, interpersonal, conflict resolution, and problem-solving skills, with the ability to build strong relationships with tenants and internal stakeholders.
• Willing to be placed at Bekasi area.

Commercial & Industrial Property Management 101-1,000 employees

ASRI is a visionary property developer committed to creating inspiring spaces that redefine urban living.

ASRI has transformed cityscapes through iconic landmarks such as Mall of Indonesia, ASHTA, PIK Avenue, Hublife, Grand Galaxy Park, K Mall, The Langham Jakarta, Swissôtel PIK, Swissôtel Nusantara, Mercure Jakarta PIK, 25hours Hotel Jakarta The Oddbird, Taman Anggrek Residences, Fatmawati City Center, District 8, and Menara Jakarta.

Driven by a long‑term vision to enhance community well‑being, ASRI continues to develop environments that encourage growth, connectivity, and improve the quality of life for surrounding communities through commitment to innovation, quality, and sustainability.

ASRI is a visionary property developer committed to creating inspiring spaces that redefine urban living.

ASRI has transformed cityscapes through iconic landmarks such as Mall of Indonesia, ASHTA, PIK Avenue, Hublife, Grand Galaxy Park, K Mall, The Langham Jakarta, Swissôtel PIK, Swissôtel Nusantara, Mercure Jakarta PIK, 25hours Hotel Jakarta The Oddbird, Taman Anggrek Residences, Fatmawati City Center, District 8, and Menara Jakarta.

Driven by a long‑term vision to enhance community well‑being, ASRI continues to develop environments that encourage growth, connectivity, and improve the quality of life for surrounding communities through commitment to innovation, quality, and sustainability.