Telemarketing Manager

PT Abadi Sejahtera Finansindo (Singa Fintech); Tangerang; On-site; IDR 120,000,000 - 168,000,000; Full time

Job summary

PT Abadi Sejahtera Finansindo (Singa Fintech) is seeking an experienced Telemarketing Team Lead in Tangerang to drive high-performance telesales outcomes. You will lead operations, shape strategies, coach leaders, and optimize processes to meet KPIs.

You will manage leads, monitor conversions, collaborate across teams, and report on performance with a data-driven mindset. The role demands strong leadership, CRM proficiency, and strategic planning in a fintech context.

Qualifications

• Minimum 3-5 years of experience in telemarketing/telesales, preferably in fintech or financial services.
• Proven experience managing telemarketing teams and team leaders.
• Strong leadership, analytical, and strategic planning skills.
• Proficient in CRM systems and performance reporting.
• Results-oriented with excellent communication and problem-solving skills.

Responsibilities

• Lead telemarketing operations to achieve business targets and KPIs.
• Develop sales strategies, call scripts, and team performance improvement plans.
• Monitor team productivity, conversion rates, and sales performance.
• Manage team leaders and ensure effective coaching and performance evaluation.
• Analyze reports and optimize lead management and telesales processes.
• Collaborate with internal teams to improve business performance.

Skills

Leadership

Analytical

CRM proficiency

Team management

Strategic planning

Communication

Tools

CRM software

Job description

• Lead telemarketing operations to achieve business targets and KPIs.
• Develop sales strategies, call scripts, and team performance improvement plans.
• Monitor team productivity, conversion rates, and sales performance.
• Manage team leaders and ensure effective coaching and performance evaluation.
• Analyze reports and optimize lead management and telesales processes.
• Collaborate with internal teams to improve business performance.

Requirements:

• Minimum 3-5 years of experience in telemarketing/telesales, preferably in fintech or financial services.
• Proven experience managing telemarketing teams and team leaders.
• Strong leadership, analytical, and strategic planning skills.
• Proficient in CRM systems and performance reporting.
• Results-oriented with excellent communication and problem-solving skills.