TechOps Support Engineer

PT Bank Net Indonesia Syariah Tbk; Jawa; On-site; IDR 647,249,190 - 934,915,497; Full time

Benefits offered by this job

Career development opportunities

Learning environment

Job summary

PT Bank Net Indonesia Syariah Tbk is seeking a TechOps Support Engineer to enhance the client experience through proactive technical support and issue resolution. This role requires strong troubleshooting skills and the ability to manage multiple tasks under pressure.

The ideal candidate will have over 2 years of experience in technical support for software applications, proficiency with SQL, and familiarity with programming languages like Python, Java, or Go. Strong analytical skills and attention to detail are essential for success in this role.

Join us to grow in a supportive environment with opportunities for career development.

Qualifications

• 2+ years of experience providing technical support for software applications.
• Experience performing a Technical Support role, resolving complex technical problems.
• Demonstrated ability to troubleshoot issues and analyze logs.

Responsibilities

• Provide first and second-tier technical support.
• Coordinate input from teams for technical solutions.
• Manage monitoring systems and communicate with stakeholders.

Skills

Technical support experience

SQL

Python

Java

Go

Linux OS

Monitoring platforms (Datadog, Grafana, Zabbix, Cacti)

Job description

Becoming a Digital Sharia Bank is one of the Sharia Net Bank solutions to attract people in Indonesia who have not been touched by financial services.

We are continuous product development with a focus on customer interests

Job Description

The TechOps Support Engineer will have an excellent understanding of systems administration, troubleshooting, issue prioritization, root cause analysis in problem-solving, and escalation in a variety of application environments. A successful candidate will demonstrate a technical aptitude, the ability to deal effectively with people in a wide variety of situations. A successful candidate will also be able to prioritize a multitude of concurrent issues and elevate with a customer obsession mindset and demonstrate a proven ability to operate in extremely high‑pressure situations. You will provide first and second-tier technical support, contribute to enterprise cross‑functional projects and interact with software developers, executives, vendors, and other support teams.

• Resolve issues impacting client and play a key role in enhancing the client experience.
• Coordinate input from Development, Business Analyst, and Operations teams to deliver a technical solution.
• Partner with business functional team leaders and other key stakeholders to provide analytics and insights to enhance efficiencies, identify challenges, and quantify performance.
• Provide and manage monitoring the system and provide communication to the stakeholder for an issue or outage.
• Manage on-demand (ad hoc) data & report requests to support the evolving needs of the business.
• Project and Program Management: Manage and/or participate in various projects and programs.

Qualifications

• 2+ years of experience providing technical support for software applications
• Demonstrated ability performing a Technical Support role to effectively research and resolve complex technical problems, provide software support and testing, documentation, and technical training
• Proficiency utilizing working with Databases and SQL
• Working knowledge of programming languages (Python, Java, Go) a plus
• Troubleshooting proficiency - ability to duplicate problems and define root causes using designs, code, or specifications
• Familiar with Linux OS
• Demonstrated experience finding an issue based on Logs data.
• Working knowledge of monitoring platform (datadog,grafana,zabix, cacti) is a plus

Essential Qualities to be Successful

• Ability to easily adapt to and learn new technologies.
• Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.
• Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner.
• Analytical and detail-oriented with in-depth technical knowledge and problem-solving skills.
• Innovative thinking and bias for action balanced with a strong customer and quality focus
• An ability to think creatively and apply strong analytical and problem-solving skills, driving issues to resolution.
• Strong attention to detail and excellent written and oral communication skills.

Additional Information

• Good Place to Grow
• Offer learn and career path