Technician handphone

PT. iColor Digital Indonesia; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT. iColor Digital Indonesia is seeking a Technician Handphone for a contract, on-site position in the Jakarta Metropolitan Area. You will diagnose hardware and software issues on Apple smartphones, perform repairs and component replacements, and ensure devices are returned in optimal working condition.

Responsibilities include conducting inspections, running tests, documenting repairs, and maintaining quality and safety standards, with collaboration with customer service teams for complex cases.

Qualifications

• Strong technical skills in diagnosing smartphone hardware issues and component replacement.
• Ability to perform assembly/disassembly for Apple devices.
• Proficiency in iOS configuration, backup/restore, and firmware updates.

Responsibilities

• Diagnose hardware/software issues on Apple smartphones.
• Perform repairs and component replacements to return devices to optimal condition.
• Document repair work and maintain an organized workstation.

Skills

Phone repair

Apple diagnostics

iOS troubleshooting

Documentation

Customer communication

Education

Electronics/Mobile repair training

Job description

Company Description

PT. iColor Digital Indonesia is dedicated to providing quick and affordable service for Apple product users. Founded in 2011 by Adi Suryajaya, the company focuses on high-quality repair services and genuine parts to ensure reliable device performance. iColor operates three branches in Jakarta, Tangerang, and Bekasi to conveniently serve customers across the Jakarta Metropolitan Area. Since January 2019, iColor has offered a 24-hour contact center to support customers with technical issues. The company actively shares updates and service information through its Instagram account @icolor_service and YouTube channel @iColor Service.

Role Description

The Technician Handphone role is a contract, on-site position based in the Jakarta Metropolitan Area. The technician is responsible for diagnosing hardware and software issues on Apple smartphones, performing repairs and component replacements, and ensuring devices are returned to customers in optimal working condition. Daily tasks include conducting technical inspections, running functional tests, documenting repair work, and maintaining a clean and organized workstation. The role also involves communicating clearly with customers about device issues, repair options, and expected timelines, while adhering to company quality and safety standards. Technicians may collaborate with the customer service and contact center teams to support complex cases and provide consistent service experiences.

Qualifications

• Strong technical skills in smartphone hardware diagnostics, component replacement, and device assembly/disassembly for Apple products.


• Proficiency in basic software troubleshooting, iOS configuration, backup/restore processes, and firmware updates.


• Attention to detail in testing, quality control, and documentation of repair procedures and parts usage.


• Customer service skills, including clear communication, active listening, and the ability to explain technical issues in accessible language.


• Ability to work on-site in the Jakarta Metropolitan Area, manage time effectively, and handle multiple repair orders under defined service timelines.


• Experience in a mobile phone repair shop, service center, or related technical role is highly preferred.


• Relevant technical education or training in electronics, telecommunications, or mobile device repair is an advantage.


• Willingness to follow safety protocols, company procedures, and continuous learning on new Apple device models and repair techniques.