Technical Support Specialist - Geology

Micromine Limited; Daerah Khusus Ibukota Jakarta; On-site; IDR 336,757,029 - 505,135,544; Full time

Benefits offered by this job

Career progression opportunities

Engaging team culture

Modern office

High growth environment

Job summary

A global mining software solutions provider in Jakarta is seeking a driven Geologist. This pivotal role requires supporting users of the Micromine Origin software through data analysis, technical support, and training delivery. Successful candidates will possess a tertiary qualification in geology, experience in mining, and strong communication skills. Join a dynamic team focused on utilizing technology to enhance client success in the mining industry.

Qualifications

• Proven background in geology within a mining company.
• Experience in exploration or mine geology.
• Familiarity with mining software.

Responsibilities

• Analyze usage data to determine trends indicating customers needing support.
• Contact Micromine customers to check license usage.
• Provide technical support to active Micromine license users.
• Document all support issues in the support management database.
• Escalate complex issues as required.
• Support delivery of training courses online and face-to-face.
• Ensure enhancement requests and bugs are documented.

Skills

Geology expertise

Technical skills in mining software

Communication skills

Interpersonal skills

Education

Tertiary qualification in geology

Tools

Micromine software

Other mining software

Job description

About Us

With nearly 40 years of innovation, Micromine is a global leader in mining software solutions. Our products are trusted by the world’s leading Mining Companies across more than 90 countries, empowering mining operations with real-time data, enhanced safety, and operational efficiency.

What We Offer

An established multinational business, growing fast, with great benefits:

• High growth companies provide opportunities for career progression.
• The opportunity to work across both the Mining and Technology sectors.
• An engaging team culture and a modern office within Jakarta.

About The Opportunity

We are currently seeking a driven, pro-active Geologist to join our APAC Team, in Jakarta, the largest and fastest-growing region of Micromine. In this role you will play a pivotal role in supporting geologists who use our various software solutions.

Reporting to the Product Specialist Team Lead – Geology, this role is responsible for driving the ongoing engagement of our customers using our Micromine Origin software solution. This role will proactively analyze usage data, and support users who could better utilize and drive value from their licenses with support, training and consulting.

• Analyze usage data and determine trends which indicate customers who need further support.
• Actively contact all Micromine customers who own licenses to check the licenses’ usage or if any issues occur.
• Provide technical support for users who have a current active Micromine licenses.
• Document all support issues in the company’s support management database.
• Escalate complex issues to other departments as required.
• Occasionally support the delivery of training courses online and face to face training.
• Ensure that enhancement requests, bugs, and development issues are raised with the product development team, reviewed, and closed when resolved.
• Provide technical support to other staff members for various promotional or product development projects as required.

About You

You will have a proven background in geology within mining company and are keen to transition into the software industry.

Other key skills, experience, and qualifications:

• A tertiary qualification in geology.
• Experience in exploration or mine geology or resources modeling environments.
• Strong technical skills in geology and familiarity with mining software.
• Excellent communication and interpersonal skills.
• A passion for helping clients succeed through technology Ideally recent experience with Micromine software or general mining software (desirable).

Next Steps

If you are looking to shape the future direction of technology in the industry, we encourage you to apply for this exciting opportunity.

To learn more or apply, visit our website at www.micromine.com.

Micromine is dedicated to fostering a diverse and inclusive work environment, and we welcome applicants from a variety of backgrounds to apply.