Technical Support (Mekari Jurnal) - Jakarta

Mekari; Jakarta Pusat; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

Mekari is Indonesia's leading SaaS company with an ecosystem including Jurnal, Talenta, Qontak, and Flex, inviting fresh graduates to join its Jakarta team.

The role focuses on supporting customers, addressing accounting-related queries, and collaborating with Product and Engineering to resolve issues, while utilizing MySQL where applicable.

Qualifications

• Bachelor's degree in information systems, computer science, or accounting.
• Fresh graduates are welcome to apply.
• Strong knowledge in accounting and/or accounting software.
• Tax knowledge is a plus.
• Familiarity with MySQL is a plus.
• Proficient in English (written and spoken).
• Good analytical and problem-solving skills.

Responsibilities

• Coordinate with Customer Support and stakeholders to clarify customer complaints.
• Provide technical support and win-win solutions for issues with our products.
• Coordinate with Product and Engineering to resolve product problems.

Skills

Accounting knowledge

Analytical thinking

English proficiency

Customer support

Education

BS Information Systems

BS Computer Science

Accounting degree

Tools

MySQL

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions- including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 3 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description

• Coordinate with Customer Support Team and other commercial stakeholders by clarifying the customer’s complaint.
• Provide technical support and win-win solution to customers for any issues that arise with the use of our products.
• Coordinate with Product and Engineering Team to resolve product problems.

Requirements

• Candidate must possess at least a Bachelor's Degree Information System, Computer Science, Accounting major, or equivalent.
• Fresh graduates are welcome to apply.
• Have storng knowledge in Accounting and/or Accounting Software and/or Accounting Information System/or Auditing.
• Knowledge in Tax will be a plus point.
• Familiar with MySQL will be a plus point.
• Proficient in English (both written and spoken).
• Good analytical and problem-solving skills.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at bit.ly/FAQMekariHiringENG or bit.ly/FAQMekariHiringINA to find the answers to commonly asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!