Technical Support

PT Mitra Pajakku; Denpasar Selatan; On-site; IDR 89,280,000 - 178,560,000; Full time

Job summary

Pajakku is seeking a passionate Technical Support to monitor and troubleshoot applications and infrastructure, across Linux-based and Kubernetes environments, in Bali.

You will analyze logs, support deployments, coordinate with Development and Infrastructure teams, and maintain incident reports, while ensuring system availability and performance. Bali-based role with strong collaboration and ownership mindset.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or related fields.
• Minimum 2 years experience in Technical Support, Application Support, System Administration, Infrastructure Support, or related roles is a plus.
• Strong troubleshooting and root cause analysis skills.
• Familiarity with Linux, networking, databases, and application support.
• Experience with Docker, Kubernetes, PostgreSQL, Nginx, or Keycloak/SSO is an advantage.

Responsibilities

• Monitor application and infrastructure services to ensure system availability and performance.
• Perform initial troubleshooting and root cause analysis across applications, databases, networks, and infrastructure.
• Analyze application and system logs to identify incidents and service disruptions.
• Support application deployment, configuration, and environment maintenance.
• Support Linux-based and Kubernetes environments.
• Coordinate and elevate issues to Development, Infrastructure, and related teams when necessary.
• Maintain clear troubleshooting documentation and incident reports.

Skills

Troubleshooting

Root cause analysis

Linux

Networking

Collaboration

Ownership

Communication skills

Education

Bachelor's degree in Computer Science / IT / Information Systems / CS Engineering

Tools

Docker

Kubernetes

PostgreSQL

Nginx

Keycloak/SSO

Linux

Job description

Pajakku is looking for a passionate and driven Technical Support to join our team and grow with us. You will monitor application and infrastructure services, perform troubleshooting and root cause analysis, and support deployment and environment maintenance across Linux-based and Kubernetes environments.

Key responsibilities

Monitor application and infrastructure services to ensure system availability and performance.

Perform initial troubleshooting and root cause analysis across applications, databases, networks, and infrastructure.

Analyze application and system logs to identify incidents and service disruptions.

Support application deployment, configuration, and environment maintenance.

Support Linux-based and Kubernetes environments.

Coordinate and elevate issues to Development, Infrastructure, and related teams when necessary.

Maintain clear troubleshooting documentation and incident reports.

About you

Bachelor's Degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or related fields.

Minimal 2 years experience in Technical Support, Application Support, System Administration, Infrastructure Support, or related roles is a plus.

Strong troubleshooting and root cause analysis skills.

Familiarity with Linux, networking, databases, and application support.

Experience with Docker, Kubernetes, PostgreSQL, Nginx, or Keycloak/SSO is an advantage.

Fast learner with the ability to adapt to new technologies.

Detail-oriented, analytical, and systematic in problem-solving.

Strong communication skills and ability to collaborate across teams.

High sense of ownership and proactive attitude in resolving issues.

About us

Pajakku is a leading tax technology company that simplifies tax management through digital solutions, helping businesses handle their tax processes more efficiently and accurately.