Technical Customer Support Specialist

Remote Freelance; Jakarta Pusat; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

Agridence is seeking a Customer Support Specialist to own how clients get help when something does not work. You will run our help desk, triage issues, and coordinate with engineers to deliver clean fixes for client API integrations. This role combines technical troubleshooting with strong communication to ensure a smooth client experience.

Based in Indonesia or remote, you will support clients across Europe and Asia as part of a growing global team.

Skills

Customer support

API troubleshooting

Issue triage

Client communication

Tools

Zendesk

Intercom

API tooling

Job description

Agridence builds software that helps agri-commodity supply chains trade with trust. Buyers, traders and processors of rubber, palm oil, cocoa and coffee use our platform for traceability and compliance, turning regulation such as the EU Deforestation Regulation (EUDR) into practical, day-to-day product. We work from Singapore and the UK with clients across Europe and Asia.

The opportunity

We are looking for a Customer Support Specialist to own how our clients get help when something does not work. You will run our help desk, get to the root of client issues, troubleshoot client API integrations, and make sure that anything needing a fix reaches our engineers as a clear,

Full requirements and application details are available at the original source.