Technical Customer Service Supervisor

PT Weir Minerals Indonesia; Nusa Tenggara Barat; On-site; IDR 420,000,000 - 540,000,000; Full time

Job summary

Weir Minerals Indonesia is seeking a Technical Customer Service Supervisor to oversee on-site pumping and cyclone performance on Sumbawa Island or Jakarta rosters. The role is on-site with a 10 weeks on / 2 weeks off schedule, requiring travel to remote sites and strong customer liaison skills.

You will lead field service activities, coordinate repairs with engineering, forecast spare parts, and produce technical reports on equipment performance, safety, and uptime to support our customers’

Qualifications

• Diploma or Bachelor’s degree in Mechanical Engineering or Instrumentation.
• Experience with pumps, rotating equipment, and mechanical fault analysis in mining or heavy industry.
• Proven ability to work on remote sites on a roster basis and deliver technical reports.

Responsibilities

• Provide first-line technical support and on-site troubleshooting of pumps and cyclones.
• Act as on-site company representative, building customer relationships and guiding technical issues.
• Coordinate repairs, parts replacement, and solutions with engineering teams to maintain operations.
• Support spare parts forecasting and planning to reduce downtime.
• Deliver technical reports and insights on equipment performance.
• Uphold safety practices as part of zero-harm culture.

Skills

Pumps & rotating equipment

Mechanical fault analysis

Remote site roster experience

Technical reporting

Education

Bachelor’s degree in Mechanical Engineering or Instrumentation

Tools

Job description

Technical Customer Service Supervisor – Weir

Location – Sumbawa Island or Jakarta

Onsite in Sumbawa or 10 weeks on / 2 weeks off roster from Jakarta

What we do at Weir

We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet’s future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining.

Make your impact

We are seeking an enthusiastic and driven Technical Customer Service Supervisor to play a pivotal role in overseeing the performance and optimisation of Weir’s products on-site. Acting as a key liaison between Weir and our customer, you will build strong partnerships, ensure seamless product performance, and deliver exceptional service outcomes that drive operational success.

What you’ll do

• Provide first-line technical support, including inspections, fault diagnosis, and on-site troubleshooting of pumps and cyclones
• Act as on-site company representative, building strong customer relationships and delivering expert technical guidance
• Coordinate repairs, parts replacement, and technical solutions with engineering teams to maintain operations
• Support spare parts forecasting and planning to reduce downtime and optimise equipment performance
• Deliver clear technical reports and insights on equipment performance, operations, and market/competitor activity
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world-class safety culture.
• Travel Requirements: Primarily site-based in Sumbawa with rostered shifts of 10 weeks on and 2 weeks off.

What you’ll bring

Must-haves

• ⦿ Diploma or Bachelor’s degree in Mechanical Engineering or equivalent Instrumentation
• ⦿ Strong hands‑on experience with pumps, rotating equipment, and mechanical fault analysis in mining or heavy industry environments
• ⦿ Proven ability to work effectively in remote site conditions on a roster basis
• ⦿ Excellent communication skills to build customer relationships and produce technical reports

Nice‑to‑haves

• ⦿ Exposure to competitor products or similar industry equipment for faster ramp‑up
• ⦿ Background in field service, site technician, or technical support roles
• ⦿ Electrical or instrumentation knowledge supported by strong mechanical expertise
• ⦿ Experience in spare parts forecasting and operational coordination

Why join Weir?

We live our values we think safety first, do the right thing, respect each other, aim high, and delight our customers. We encourage our people to lead by example and celebrate our successes. We’re passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world‑class engineering, materials science expertise, and intelligent automation to deliver innovative end‑to‑end solutions incorporating our signature technologies. We believe your voice matters and your ideas make a difference. We’re working hard to nurture a diverse culture where our people feel like they belong and can do the best work of our lives. You can help shape our unique culture through our inclusion networks and safety initiatives.

Benefits

• ⦿ Competitive pay
• ⦿ Career development and learning support
• ⦿ Access to global inclusion networks
• ⦿ Regional and team‑specific benefits
• ⦿ Sharebuilder scheme
• ⦿ Wellness support for you and your family
• ⦿ Collaboration with global teams
• ⦿ Study support

#minerals #LI-MV1 #MiningIndonesia #SumbawaJobs

We are Weir. And the growing world depends on us. It depends on us constantly reinventing. Quickly adapting. Continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each and every one of us doing the best work of our lives. It’s a big challenge – but it’s exciting. And it’s one we can’t wait to be part of.

Thank you for your interest in joining us.