Technical Business Analyst - Jakarta

Kuoni Tumlare; Jakarta Pusat; Hybrid; IDR 240,000,000 - 360,000,000; Full time

Benefits offered by this job

Global Brand

Stability

Career progression

Learning & Development

Supportive management culture

Company-wide bonus scheme

Employee engagement activities

Flexible & Hybrid Working

Awards & recognition for performers

Friendly and collaborative environment

Job summary

Kuoni Tumlare is seeking a Technical Business Analyst to join our Agile teams as we replace four legacy enterprise systems with a new platform. You will work across business and technology, run discovery sessions with stakeholders, and model current and target processes using BPMN 2.0.

You will be responsible for detailed data mappings, interface specifications, and data flows, while validating feasibility and ensuring acceptance criteria are well defined for development and testing.

Qualifications

• 3+ years as Technical/IT/System Business Analyst on complex information systems.
• SQL at working level: joins, data profiling, cross-system reconciliation.
• Experience defining interface specifications and contracts with architects/developers.
• Experience producing data models: logical models, ER diagrams, mappings.
• Use of AI tools as a core part of how work gets done.
• Agile delivery experience (Scrum).
• English B2+ (written and spoken).

Responsibilities

• Run discovery workshops and stakeholder interviews with Designer and Product Owner.
• Map AS-IS processes, including undocumented ones.
• Mine legacy systems to surface pain points.
• Model TO-BE processes in BPMN 2.0.
• Produce source-to-target data mappings and data flows.
• Define interface specifications and contribute to API/event contract design.
• Validate feasibility and push back on unsuitable designs.
• Refine user stories and acceptance criteria with edge cases considered.
• Keep documentation updated as decisions change.
• Support QA on test scenarios and UAT.

Skills

SQL

AI tools

Data modelling

Agile/Scrum

English (B2+)

Job description

About us

At Kuoni Tumlare, we design and deliver exceptional travel experiences through a comprehensive portfolio of destination management solutions. With over 100 years of experience, we serve a global network of partners by offering series tours, educational trips, MICE events, and more. For a new platform that will replace our 4 legacy enterprise systems, we are looking for Technical Business Analysts to join our Agile teams. We are looking for an analyst who thinks across business and technology, who can hold their own in a trade-off conversation with developers, and who use dedicated AI tools as part of how they work, not as a buzzword.

What you will do

• Run discovery workshops and stakeholder interviews together with the Designer and Product Owner.
• Map AS-IS processes, including the messy ones nobody ever documented properly.
• Mine legacy systems to surface real pain points, when applicable.
• Model TO-BE processes in BPMN 2.0.
• Produce source-to-target data mappings and define data flows and transformation logic across integration points.
• Define interface specifications and contribute to API and event contract design with architects and developers.
• Validate technical feasibility and push back on designs that do not fit the process.
• Refine user stories and acceptance criteria precise enough to build from and test against, edge cases and failure paths included.
• Validate business logic in working increments and keep documentation current as decisions change.
• Support QA on test scenarios and UAT.

What we expect

• 3+ years as a Technical / IT / System Business Analyst on complex information systems.
• SQL at working level: joins across tables, data profiling, reconciling counts across systems. When the answer is not documented, you go to the data yourself.
• Define interface specifications: the operations, request/response payloads, error states, and event structures each integration point needs to support, then work with architects and developers to validate and finalize the contracts.
• Experience producing data models: logical models, ER diagrams, entity and attribute definitions, source-to-target mappings.
• Every BA we hire uses AI tools as a core part of how the work gets done, not as a productivity gimmick. We want analysts who already use AI to accelerate their work and know where it helps and where it leads you astray.
• Agile delivery experience (Scrum).
• English B2+ (written and spoken, for international teams and stakeholders).

What we offer:

• Global Brand: Opportunity to work in an international environment
• Stability: 100 Years at the top of our field and still pushing into new territory
• Progression: We reward high performers and look to promote key talent internally
• Learning and Development opportunities for growth and Upskilling
• A Supportive Management Culture and autonomous working environment
• Company Wide Bonus Scheme
• Dedicated Employee Engagement Activities
• Flexible & Hybrid Working
• Annual Awards and Recognition for high Performers
• Friendly and Collaborative work environment